BABA: Business Process Modeling & Notation

1. current

2. future state

Business Process Modeling

BPM is a mechanism for describing and communicating the 1._______________ or intended 2._______________ of a business process.

1. steps

2. participants

3. decision logic

Business Process Modeling

BPM is a means of representing the 1._____________, 2._____________ and 3.____________ in business processes.

organizational efficiency and quality

Business Process Modeling

BPM is a method for improving _________________________. Its beginnings were in capital/profit-led business, but the methodology is applicable to any organized activity.

1. improve business performance

2. optimizing the efficiency

Business Process Modeling

BPM aims to 1.__________________ by 2._________________ of connecting activities in the provision of a product or service.

activities

Business Process Modeling

BPM is a set of _____________ for representing business processes in a formal way enabling analysis and further improvement of these processes.

1. Process Mapping

2. Process Discovery

3. Process Simulation

4. Process Analysis

5. Process Improvement.

Business Process Modeling

Business Process Modeling is a combination of various process related steps such as:

1.

2.

3.

4.

5.

1. diagram

2. sequence of activities

3. events, actions and links

Business Process Modeling Features

BPM is commonly a 1._______________ representing a 2._______________. It typically shows 3.____________,____________ and ______________ or connection points, in the sequence from end to end.

processes, actions and activities

Business Process Modeling Features

It mainly focuses on ______________, _______________ and ______________, etc.

IT processes and people processes

Business Process Modeling Features

A Business Process Model includes both _________________ and _________________.

cross-functional

Business Process Modeling Features

Business Process Modelling is _________________, usually combining the work and documentation of more than one department in the organization.

Resources

Business Process Modeling Features

_________________ feature within BPM in terms of how they are processed.

People

Business Process Modeling Features

______________ (teams, departments, etc) feature in BPM in terms of what they do, to what, and usually when and for what reasons, especially when different possibilities or options exist, as in a flow diagram.

external organization's processes and systems

Business Process Modeling Features

Business Process Modelling may also include activities of ______________ and ______________ that feed into the primary process.

scale and complexity

Business Process Modeling Features

In large organization's operations Business Process Models tend to be analyzed and represented in more detail than in small organizations, due to _____________ and ______________.

computerized tools or software

Business Process Modeling Features

Business Process Modelling is to an extent also defined by the various _____________ or _______________ which is used in applying its methods. These tools evolve with the change of time and therefore it is advised to keep an open mind on how BPM can be used.

1. map a workflow

2. make positive changes

Business Process Modeling is mainly used to 1.__________________ so you can understand, analyze and 2._________________ to that workflow or process.

1. improve efficiency

2. gain competitive advantage

Its purpose is to model ways to 1.________________, account for new circumstances or 2._________________.

BPMN

Definition

Business Process Modeling & Notation

A graphical representation of business process using standard objects;

standard objects

Definition

Business Process Modeling & Notation

BPMN consists of a series of symbols or "___________________" to represent tasks and workflows.

standard notation

Purpose and Benefits

Provides a _______________ that is readily understandable by all business stakeholders

clear understanding

Purpose and Benefits

It gives everyone a __________________ of how the process works

eliminates redundancies

Purpose and Benefits

Identifies and _________________ and inefficiencies/bottlenecks

Bridge the communication

Purpose and Benefits

__________________ gap that frequently occurs between business process design and implementation

depict the potential complexities

Purpose and Benefits

Simple to learn yet powerful enough to ______________________ of a business process

starting and ending

Purpose and Benefits

Sets a clear ______________ and ______________ to the process

Flow Objects

Categories and Symbols

Defines the behavior of business processes

Connecting Objects

Categories and Symbols

Connects the flow objects to each other or to other information.

Swim Lanes

Categories and Symbols

Shows where the responsibility for the process resides, and a pool represents the participant

Artifacts

Categories and Symbols

Used to give extra detail about the process

Events

Flow Objects

A trigger that starts, modifies or completes a process. ______ types include message, timer, error, compensation, signal, cancel, escalation, link and others.

Activities

Flow Objects

A particular activity or task performed by a person or system. It's shown by a rectangle with rounded corners. They can become more detailed with sub-processes, loops, compensations and multiple instances.

Gateways

Flow Objects

Decision point that can adjust the path based on conditions or events. They are shown as diamonds. They can be exclusive or inclusive, parallel, complex, or based on data or events.

Message Event

Events

A message, like an email or text is sent or received.

Link Event

Events

A process is part of a larger ecosystem and links off into a separate set of tasks.

Error Event

Events

An issue has occurred, interrupting the workflow.

Timer Event

Events

______ symbols can mark the kickoff of a ______ (a customer can cancel a free trial within a 30-day window or they're charged a monthly fee), or a certain day of the week (on Mondays, the system compiles a list of recent free trial recipients.)

Intermediate Event

Events

When a Timer ___________________ is used within the normal sequence flow as a standalone element, it acts as a delay mechanism.

Boundary Event

Events

If the task remains in the activity for longer than expected or beyond a certain date, then the Timer ___________________ catch event gets triggered and interrupts the process flow.

Escalation Event

Events

A higher-up within the organization becomes involved in the process. For example, a borderline loan application requires manual review by a senior manager.

Task

Activities

A ___________ or activity carried out by either an individual or software.

transaction

Activities

The term "_________________" indicates activities in which every single step is so closely related that failing in one step would undo all the work contained within the compound activity.

Sub-process

Activities

represents a compound activity

Call Activity

Activities

These are activities in which a global task is used again.

Exclusive

Gateways

When dividing the flow, it directs the flow exactly to one of the output branches

Inclusive

Gateways

When dividing, one or more branches are activated depending on a formula configured in each flow. All active input branches must be completed before converging on another gateway.

Parallel

Gateways

When used to split the flow, all output branches are activated simultaneously. When converging parallel branches, it waits for all input branches to complete before starting the output stream.

Sequence Flow

Connecting Objects

Shows the order of activities to be performed. It is shown as a straight line with an arrow. It might show a conditional flow, or a default flow.

Message Flow

Connecting Objects

Depicts messages that flow across "pools," or organization boundaries such as departments. It shouldn't connect events or activities within a pool. It is represented by a dashed line with a circle at the start and an arrow at the end.

Association

Connecting Objects

Shown with a dotted line, it associates an artifact or text to an event, activity or gateway.

pool

A ______________ represents major participants in a process. A different _____________ may be in a different company or department but still involved in the process

Swim lanes

______________ within a pool show the activities and flow for a certain role or participant, defining who is accountable for what parts of the process.

Data/ data object

Artifacts

shows what data is necessary for an activity.

Group

Artifacts

shows a logical grouping of activities but doesn't change the diagram's flow.

Annotation

Artifacts

provides further explanation to a part of the diagram.

Data/ data object

can represent data placed to the process, data resulting from the process, data that needs to be collected, or data that needs to be stored.

Data Input

Tasks are often data-dependent, meaning the task cannot proceed until certain data has been collected. _______________ represent those data requirements of the business process.

Data Output

If a process generates data, a _______________ represents the information produced as a result. For instance, a BPMN diagram that represents the survey collection process would output result data and require a data output shape..

Collection

denoted differently than a one-time data requirement. For example, in the survey collection process, the act of surveying would be represented by the data collection shape.

Data Storage

provides the ability to store or access data that is associated with a business model. If your process outputs any data, it will become necessary to store that data. In a BPMN diagram, you can determine where you will store data to keep track of your data and increase your organization and efficiency.