Topic 7 - Leadership, Communication, & Collaboration in Nursing

What are the components of a system, in order?

1. Input (info, energy)

2. Throughput

3. Output

4. Evaluation (means to measure success)

5. Feedback

Components of Systems Example

What are the two types of systems?

-Open (exchanged)

-Closed (no exchange)

What are the three parts of the foundation of nursing?

-Person

-Environment

-Health

Maslow's Hierachy of Needs

-physical needs

-safety needs

-social needs

-esteem needs

-self-actualization

What are the environmental systems?

-Family

-Culture

-Social

-Community, National, World

What is one of the most influential determinants of health according to WHO?

poverty

What is WHO's definition of health?

a state of complete physical, mental and social well being and not merely the absence of disease or infirmity

What is amongst the largest producers of waste in the nation?

healthcare facilities

What is Health Care Without Harm?

an organization with the mission to reduce hazardous waste, specifically mercury, produced from healthcare facilities. This organization encourages nurses to become "environmental health activists."

Health Continuum

What is holism?

Holistic view of health focuses on interrelationship of all parts that make up the person

What is Healthy People 2030?

National objectives every 10 years, provides an agenda to improve health of Americans

What is health affected by?

health beliefs and health behaviors

What are 3 components to Rosenstock Health Beliefs Model?

-Vulnerability to a condition

-How effective health maintenance

-Trigger event

What is Bandura's definition of self-efficacy?

the belief in one's ability to perform tasks and meet challenger to achieve goals

What are the 4 components needed to effective program of lifestyle change (Bandura's Self Efficacy)?

-information

-skill development

-skill development through practice and feedback

-social support

What are the different parts of philosophy?

-aesthetics (why do we find things beautiful?)

-ethics (what is the nature of good and evil?)

-politics (what makes good government?)

-metaphysics (what is the meaning of life?)

-logic (study of proper and improper methods of reason; logical thinking)

-epistemology (theory of knowledge. What can be known? What is knowledge)

True/False: Up to 80% of serious medical errors can be attributed to miscommunication

True

What is Joseph Priestley's philosophy on communication?

-the more elaborate our means of communication, the less we communicate

-the many forms and avenues of communication create opportunities for communication to break down

What is George Bernard Shaw's philosphy on communication?

The single biggest problem with communication is the illusion that it has taken place

Which nurse pioneer trademarked the "therapeutic use of self"?

Peplau

What are the 5 elements of the communication process?

-sender-the person sending the message

-message-what is actually said plus accompanying nonverbal communication

-receiver-the person acquiring the message

-feedback-a response to a message

-context-the setting in which an interaction occurs, including the mood, relationship between sender and receiver

Define perception

selection, organization, and interpretation of incoming signals into meaningful messages

Define evaluation

analysis of received information

Define transmission

expression of information, verbal or nonverbal

What is somatic language?

Consists of crying; changing skin color; fast, shallow breathing; facial expressions; and flexing of their arms and legs. These are all things you see an infant doing that does not talk

What is action language?

Consists of reaching out, pointing, crawling toward a desired object, or closing the lips and turning the head when an undesired food is offered.

What is verbal language?

develops last, beginning with repetitive noises and sounds and progressing to words, phrases, and complete sentences.

What are the four major criteria for successful communication?

-Feedback (Receiver relays to a sender the effect of the sender's message, feedback has occurred.)

-Appropriateness (correct “fit” of a reply, that is, when it matches the message, EG. Usual greetings)

-Efficiency (Using simple, clear words that are timed well)

-Flexibility (Bases messages on the immediate situation)

What are some good communication skills to have?

-ACTIVE LISTENING

-OPEN POSTURE

-EMPATHY

-OPEN ENDED QUESTIONS

-GIVING INFORMATION

-REFLECTION

-SILENCE

-LANGUAGE BARRIERS

ISBAR

-Introduction

-Situation

-Background

-Assessment

-Recommendations