chapter 4 communication, communications, and documentation

What is ethnocentrism?

This occurs when you consider your own cultural values as more important when you’re interacting with people of a different culture

What is emotional intelligence?

Ability to understand and manage your own emotions and properly respond to others emotions

What is mission critical communications?

Any communications were disruption result in the failure of the task at hand

What is mental model?

Is the picture individuals have in their head of what’s going on?

What does a repeater do?

Receives messages and signals on one frequency and then automatically re-transmit them a second

What is a base station?

In the radio hardware containing a transmitter and a receiver is located in a fixed location

What does a PCR ensure

continuity of care

What is duplex?

This is simultaneous talk to listen on an ultra high frequency

What is Multiplex?

This utilizes two or more frequencies which enables more than one transmission to occur simultaneously

What is simplex

Two-way communications that requires EMS or EMTs to push to talk and release to listen

What should you do when you are communicating with a visually impaired patient?

Determine the degree of patient’s impairment

What does a scanner do?

functions as a radio receiver and searches across several frequencies

What is slander?

Description of patient’s injuries that could ruin the reputation

What is a channel?

This is an assigned frequency or frequency, used to carry voice or data communications

A patient’s refusal of treatment or transport must be what

And informed ref refusal