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Quality Care
Providing patient-centered, safe, effective, timely, equitable, collaborative, and comprehensive care with a focus on continuous improvement.
Accreditation Canada
An ongoing process of assessing healthcare and social services organizations against standards of excellence to identify areas of improvement.
Professional Standards
Authoritative statements that describe the responsibilities for which practitioners are accountable in a specific profession.
Best Practice Guidelines (BPG)
Systematically developed, evidence-based documents that provide recommendations for improving outcomes in healthcare.
Nurse Sensitive Outcomes
Patient outcomes directly influenced by nursing care, such as patient satisfaction, safety, medication errors, length of hospital stay, and readmission rates.
Leadership Impacting Quality Care
Effective leadership prioritizes quality improvement, promotes safety culture, communicates effectively, is accountable, uses evidence-informed decision making, is regulatory compliant, and serves as a role model.
Patient Safety
The reduction of unnecessary harm associated with healthcare to an acceptable minimum.
Nurse Safety
Strategies to promote the well-being and protection of nurses in the workplace, including safe staffing levels, training and education, personal protective equipment (PPE), violence prevention, and fatigue management.
Organizational Safety
Creating a culture that prioritizes safety at all levels and departments, including proficient leadership, safety commitment, policies and procedures, reporting systems, root cause analysis, performance metrics, audits, and infection control.
Positive Workplace Culture
Characteristics of a positive workplace culture include respect, inclusivity, clear communication, teamwork, collaboration, empowerment, recognition, fairness, equity, organizational values, and conflict resolution.
Sentinel Event
A patient safety event that results in death, permanent harm, or severe temporary harm.
Safety Culture
A culture where everyone involved is committed to maintaining a safe environment, including just culture, reporting culture, and learning culture.
Nurses Role in Safety Culture
Assessing risks, promoting patient safety, reporting incidents, collaborating, advocating, ensuring personal safety, and conducting research.
Discrimination in Healthcare
Cultural safety, cultural awareness and competence, self-reflection, respect for cultural identity, equity, social justice, non-discrimination, recognition of trauma and historical context, reporting, and accountability.
Othering
A social process where a dominant group defines and subordinates others using negative attributes.
Gender Discrimination
Discrimination based on gender, including pay inequities, limited access to senior/leadership roles for women, workplace violence, sexual harassment, disproportionate assignments for men, exclusion from certain areas of nursing, and mistaken identity.
Racism
Impacts of racism in healthcare, health disparities, access to care, quality of care, implicit bias, maternal mortality, mental health disparities, structural racism, systemic racism, and confronting stereotypes.
Nurses Role in Preventing Discrimination
Self-awareness, advocacy, cultural competence, reporting incidents, anti-racism education, support for colleagues, adherence to policies and procedures, promoting equity, engaging with the community, and practicing cultural humility.
CNO's Code of Conduct
Nurses provide inclusive and culturally safe care by practicing cultural humility, as outlined in the College of Nurses of Ontario's Code of Conduct.
Empowering Nurses to Change the System
A call to action for nurses to acknowledge the problem, become educated, and make a commitment to address issues related to safety, racism, discrimination, and patient care.