Chapter 10 - Understanding work teams

Reflexivity

________: team characteristic of reflecting on and adjusting the master plan when necessary.

Context

________: what factors determine whether teams are successful.

good team player

Rewarding: providing incentives to be a(n) ________.

Work group

Group that interacts primarily to share information and make decisions to help each group member fulfill his/her responsibilities

Work teams

Group whose individual efforts result in performance that is greater than the sum of the individual inputs

Problem-solving teams

Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency and the work environment

Self-managed teams

Groups of 10 to 15 people who take on responsibilities of their former supervisors

Cross-functional teams

Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task

Virtual teams

Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal

Multi-team systems

Collection of two or more interdependent teams that share a superordinate goal; a team of teams

Organizational demography

Degree to which team members of a work unit share a common demographic attitude (sex, age), educational background or length of service in an organization and the impact of this attribute on turnover

Reflexivity

Team characteristic of reflecting on and adjusting the master plan when necessary

Mental models

Organized mental representations of the key elements within a team's environment that team members share