Chapter 10 - Understanding work teams

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Reflexivity

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13 Terms

1

Reflexivity

________: team characteristic of reflecting on and adjusting the master plan when necessary.

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2

Context

________: what factors determine whether teams are successful.

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3

good team player

Rewarding: providing incentives to be a(n) ________.

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4

Work group

Group that interacts primarily to share information and make decisions to help each group member fulfill his/her responsibilities

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5

Work teams

Group whose individual efforts result in performance that is greater than the sum of the individual inputs

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6

Problem-solving teams

Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency and the work environment

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7

Self-managed teams

Groups of 10 to 15 people who take on responsibilities of their former supervisors

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8

Cross-functional teams

Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task

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9

Virtual teams

Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal

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10

Multi-team systems

Collection of two or more interdependent teams that share a superordinate goal; a team of teams

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11

Organizational demography

Degree to which team members of a work unit share a common demographic attitude (sex, age), educational background or length of service in an organization and the impact of this attribute on turnover

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12

Reflexivity

Team characteristic of reflecting on and adjusting the master plan when necessary

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13

Mental models

Organized mental representations of the key elements within a team's environment that team members share

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