Week 1- quality control, communication

Quality assurance vs quality improvement

Qual assurance:

-Monitor systems detect changes

-infection control, mortality audit, complaint review

Qual Improvement:

-Improve enhance performance

-Optimising sepsis control

BAR method

Method to review communication with patient on a scene and improve for next time

Behaviour

Attitude

Response

NSQHS Standards

1 -

Clinical Governance Standard

2 -

Partnering with Consumers Standard

3 -

Preventing and Controlling Infections Standard

4 -

Medication Safety Standard

5 -

Comprehensive Care Standard

6 -

Communicating for Safety Standard

7 -

Blood Management Standard

8 -

Recognising and Responding to Acute Deterioration Standard