Chapter_11

Collaboration

A process where individuals or groups work together to achieve a common goal.

Collaboration Information System (IS)

A system that supports the sharing and creation of information among collaboration participants.

User-Generated Content (UGC)

Any form of content such as videos, blogs, and posts created by users of an online system.

Social Media

Web applications that enable users to create and share content or participate in social networking.

Benefits of Collaboration IS

Enhances communication, supports iterative processes, and improves business processes.

Key Components of Collaboration IS

Hardware, Software, Data, Procedures, and People.

Social Media Information System

Information systems that support the creation and sharing of user-generated content.

Management Risks of Social Media

Risks associated with labor costs, return on investment, and customer privacy.

Employee Communication Risk

The risk of improper communication by employees on social media platforms.

User-Generated Content Risks

Risks involving inaccurate or harmful content created by users that can affect a business.