English Vocabulary In Use Advanced - Unit 34: Here to help: Customer service | Quizlet

prompt

(of an action) done quickly and without delay, or (of a person) acting quickly or arriving at the arranged time:

~ Mau lẹ, nhanh chóng; ngay lập tức, đúng giờ, không chậm trễ

• They've written back already - that was a very ... reply.

• They're usually fairly ... in dealing with enquiries.

• Try to be ... because we'll be very short of time.

query

a question, often expressing doubt about something or looking for an answer from an authority:

If you have any ...s about your treatment, the doctor will answer them.

responsive

saying or doing something as a reaction to something or someone, especially in a quick or positive way:

• a ... engine

• a ... audience

• She wasn't ... to questioning.

• able to be improved or cured by a treatment:

• The disease has proved ... to the new treatment.

accommodating

used to describe a person who is eager or willing to help other people, for example by changing his or her plans:

I'm sure she'll help you - she's always very ... .

get back to sb

to talk to someone again, usually on the phone, in order to give them some information or because you were not able to speak to them before:

I'll ... ... ... you later with those figures.

impeccable

perfect, with no problems or bad parts:

• ... taste/manners/credentials

• His English is ... .

obliging

willing or eager to help:

He found an ... doctor who gave him the drugs he needed.

incompetent

not having the ability to do something as it should be done:

• an ... teacher/doctor

• He has described the government as corrupt and ... .

impersonal

without human warmth; not friendly and without features that make people feel interested or involved:

• She has a very cold and ... manner.

• Hospitals always seem so ... - rows of identical beds in dull grey rooms.

shoddy

badly and carelessly made, using low quality materials:

• ... goods

• ... workmanship

• showing little respect, thought, or care:

• They refused him sick pay when he had the flu, which is a ... way to treat an employee.

substandard

below a satisfactory standard:

• ... housing/accommodation,

• ... work/goods

uncooperative

not willing to work with or be helpful to other people:

I thought he was rude and ... .

backlog

a large number of things that you should have done before and must do now:

I've got a huge ... of work to do.

urgency

the quality of being very important and needing attention immediately:

• It now is a matter of ... that aid reaches the famine area.

• She stressed the ... of an early solution.

helpline

a service providing advice and comfort to worried or unhappy people on the phone:

A new ... is now available for people trying to stop smoking.

on hold

If you are ~ when using the phone, you are waiting to speak to someone:

• Mr Briggs is ... ... .

• He's on the phone at the moment- can I put you ... ...?

guarantee/warranty

a written promise from a company to repair or replace a product that develops a fault within a particular period of time, or to do a piece of work again if it is not satisfactory:

The ... covers the car mechanically for a year, with unlimited mileage.

secure

safe and protected from the risk of an attack or crime:

• The latest technology allows customers to make ... online transactions.

• a ... line/network/site

set up an account

enter all enter all the details necessary to open an account

privacy policy

set of rules to make sure your account is private

availability

the fact that something can be bought, used, or reached, or how much it can be:

The ready ... of guns has contributed to the escalating violence.

Abortion rates are high because the ... of contraceptives is limited.

home page

the first page of a website, which usually gives an introduction to the business or organization it belongs to and links (= connections) to more detailed information on other pages

a web page that you choose to appear on your computer screen when you first connect to the internet:

To make this your ... ..., click here.

FAQ

a question in a list of questions and answers intended to help people understand a particular subject:

If you have any problems, consult the ...s on our website.

browse

to look at information on the internet:

to ... the Web

to look through a book or magazine without reading everything, or to walk around a shop looking at several things without intending to buy any of them:

I was ...ing through fashion magazines to find a new hairstyle.

"Are you looking for anything in particular, sir?" "No, I'm just ...ing."

site index

alphabetical list of contents of website

immediate dispatch

goods will be sent at once

nationwide

existing or happening in all parts of a particular country:

a ... network/chain of stores

a ... survey/referendum

track

to follow the movement or progress of something or someone:

The company set up a database to help ... sales across the country.

Investigators are ...ing streams of the contaminated food through several states.

in-store

happening or existing inside a large shop, or available for customers to use or buy inside a large shop:

an ... bakery/café

... banking