Business Letters

Lesson II

Business Letters

are formal messages following specific formats. Covers one major point and fit on one page.

business letter

A ____________ is a professional, formal letter that is sent by one company to another. These letters can be used for professional correspondence between business clients, employees, stakeholders as well as individuals.

business letter

Whether you need to tell a potential client about your product, collaborate with another company, convince someone to attend your event, or give a thank you note – a well-written _________ can stand out.

formal channel

Business Letters are important because of the _______ they serve – companies must have communication between themselves and their consumers or clients. These letters are used for transactions, reference material, and communication with consumers.

• Letter of Inquiry

• Letter of Recommendation

• Complaint Letter

• Resignation Letter

• Cover Letter

• Memorandum

• Emails

Types of Business Letters

Letter of Inquiry

has two-fold purposes- to introduce the writer and ask a question or raise and issue that demands some specific response. These questions may be on the nature or cost of products manufactured and services rendered, on conditions of payments, modes of delivery, list of objects and policies of the company.

Letter of Inquiry

• State your purpose directly at the beginning of your letter.

• Give a brief description about yourself as the writer or the company you are presenting by giving your title or reasons for obtaining such information.

• Close your letter courteously.

Letter of Recommendation

These letters intend to recommend someone for an internship, job, fellowship, or other such opportunities.

Letter of Recommendation

Before hiring an employee, many employers ask for such kinds of letters. It tells why the person the letter is about is a good person to hire and describes their strengths & abilities.

Letter of Recommendation

• Be honest and don’t agree to write a letter to someone you don’t know.

• Use specific examples to highlight the person’s strengths, skills, and abilities.

• Include why you believe the candidate would excel in the role

Complaint Letter

This letter is a way to formally express your disappointment formally. You can report a bad experience, poor customer service, or let a company know that their products didn’t meet your expectations.

Complaint Letter

• Don’t get too emotional or over-the-top angry. Just state the facts.

• Be cordial and professional. Let them know the entire story and how’d you like them to rectify their mistakes.

Resignation Letter

a document that notifies your employer that you’re leaving your job. Whether you work at a coffee shop or a big-shot company, it’s proper protocol to submit this before you leave.

• Keep it simple, stick to the facts, and don’t start complaining. Resignation letters are not the right place for complaints & critiques.

• Thank your boss and/or the company for the opportunities and describe some of the key things you learned on the job.

• If you’re in a high-profile position, consider your words super carefully because your letter would likely be made public.

Cover Letter

is a one-page document that candidates submit along with their resumes. It takes the employer on a guided journey of their greatest career & life achievements

Cover Letter

It doesn’t matter if you’re a student or an experienced professional, this letter is an important document to show your skills, experience, and why you’re fit for the position you are applying for.

Cover Letter

• Don’t try to fit your whole career. It should have a carefully curated collection of stories.

• Don’t state a skill that you don’t actually have. You’ll definitely regret it when you’re asked to use that skill in the interview.

• Keep it concise and to the point. The employer does not have time to sit down and read an entire memoir

Memorandum

is a document sent within a company. It is presented in short form, highlighting certain aspects.

Memorandum

have a twofold purpose: they bring attention to problems, and they solve problems. They accomplish their goals by informing the reader about new information like policy changes, price increases, or by persuading the reader to take an action, such as attend a meeting, or change a current production procedure.

Emails

is a communication method that uses electronic devices to deliver messages across computer networks.

Email

refers to both the delivery system and individual messages that are sent and received.

Emails

It is the least formal method of written communication within a company.