Sales Of Goods And Supply Of Services Act 1980

It states that goods must be of merchantable quality

It states that goods must be of merchantable quality

The consumer is entitled to to goods which are of merchantable quality, should be a reasonable standard/quality

Fit for purpose

The good must do what they are supposed to do

Goods must be as described

Good must be exactly as described and not misleading

Goods sold by a sample then goods must match the sample

Goods sold by sample and description must correspond to the sample and description

Guarantee

additional protection given to consumed, must clearly show what goods are covered, the time frame involved and the procedure for making claims

Have the skill

Education, training, competency

Use it with due care

Make full effort and be diligent

Use materials, which are of merchantable quality

Price, durability

Illegal signs

Credit notes only, no exchange, no cash refund are signs that are illegal and do not affect your statutory consumer rights, a credit note is not a refund as it restricts you to shopping in that shop

Unsolicited goods

Goods sent to someone without having received an order, has the right to keep the good without payment after thirty days

CCPC

The act protects consumers from misleading, aggressive, prohibited practices

Misleading practice

Would be likely to impair the average consumer’s ability to make an informed decision

Misleading advertising

Misleading information, withholding material information

A legislative method

A legislative method of resolving a business conflict is to use the wording of the law to solve the conflict or to use an office or organisation set up as a consequence of a law to help in finding a resolution

Small claims court

Small claims court is a relatively cheap, fast and easy way for consumers to resolve some types of disputes without having to use a solicitor