21st Century Workplace Readiness Skills for the Commonwealth

A comprehensive set of flashcards that detail the essential workplace readiness skills identified for the Commonwealth by Virginia employers.

Creativity and Innovation

Employs originality, inventiveness, and resourcefulness in the workplace.

Critical Thinking and Problem-Solving

Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action.

Initiative and Self-Direction

Independently looks for ways to improve the workplace and accomplish tasks.

Integrity

Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect.

Work Ethic

Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions.

Conflict Resolution

Negotiates diplomatic solutions to interpersonal and workplace issues.

Listening and Speaking

Listens attentively and asks questions to clarify meaning; articulates ideas clearly in a manner appropriate for the setting and audience.

Respect for Diversity

Values individual differences and works collaboratively with people of diverse backgrounds, viewpoints, and experiences.

Customer Service Orientation

Anticipates and addresses the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service.

Teamwork

Shares responsibility for collaborative work and respects the thoughts, opinions, and contributions of other team members.

Big Picture Thinking

Understands one's role in fulfilling the mission of the workplace and considers the social, economic, and environmental impacts of one's actions.

Career and Life Management

Plans, implements, and manages personal and professional development goals related to education, career, finances, and health.

Continuous Learning and Adaptability

Accepts constructive feedback and is open to new ideas; continuously develops professional skills to adjust to changing job requirements.

Efficiency and Productivity

Plans, prioritizes, and adapts work goals to manage time and resources effectively.

Information Literacy

Locates information efficiently, evaluates credibility and relevance of sources, and uses information effectively to accomplish tasks.

Information Security

Understands basic Internet and email safety and follows workplace protocols to maintain information security.

Information Technology

Maintains a working knowledge of devices, resources, hardware, software, systems, services, applications, and IT conventions.

Job-Specific Tools and Technologies

Knows how to select and safely use industry-specific technologies, tools, and machines to complete job tasks effectively.

Mathematics

Applies mathematical skills to complete tasks as necessary.

Professionalism

Meets organizational expectations regarding work schedule, behavior, appearance, and communication.

Reading and Writing

Reads and interprets workplace documents and writes effectively.

Workplace Safety

Maintains a safe work environment by adhering to safety guidelines and identifying risks to self and others.