jason's mcq exam2 geb3213

What does situational awareness involve?

Comprehending the surrounding environment and being self-aware—including reading people’s nonverbal cues.

According to the 7-38-55 rule, what percentage of a message is conveyed by words?

7%

According to the 7-38-55 rule, what percentage of a message is conveyed by tone of voice?

38%

According to the 7-38-55 rule, what percentage of a message is conveyed by body language?

55%

What does the open palms cue indicate?

Honesty, showing you have nothing to hide and are not a threat.

In what context is the open palms gesture especially used to signal honesty?

When swearing to tell the truth in court.

What does an expansive pose demonstrate?

Power, confidence, and control (e.g., standing with legs open or leaning back in your seat).

Which of the following best describes a low-power pose?

A closed-off posture that increases cortisol release and signals a lack of confidence.

What is indicated by a “stress face”?

A facial expression with a clenched jaw, tightened neck, and furrowed brow that shows stress.

Raised eyebrows during communication most commonly indicate:

Surprise or doubt—and if used while praising, might signal insincerity.

What does proper eye contact in communication signal?

Interest; however, too much can make you seem like a creep or a liar.

How does vocal range contribute to communication?

A change in vocal range (women’s voices rising, men’s dropping) shows interest, while a monotone suggests disinterest.

What role does laughter play in communication?

It helps develop relationships and indicates receptiveness to humor.

What does mirroring in nonverbal communication indicate?

That both parties are comfortable by subconsciously matching each other’s behaviors.

How is active listening defined?

Focused engagement in a conversation that includes echoing, restating, and clarifying the speaker’s message.

Which type of communication occurs in real time with immediate responses?

Synchronous communication.

Which of the following is a formal behavior in a professional setting?

Wearing business attire, using formal email headings, and using titles/last names.

Which behavior is considered familiar in a professional setting?

Wearing casual attire, using first names or nicknames, and sharing personal information.

How is emotional intelligence best defined?

The ability to understand, manage, and effectively express one’s own feelings, as well as navigate the feelings of others.

Which of the following is NOT one of the five strategies for improving emotional intelligence?

Ignoring negative emotions (the five strategies are reducing negative emotions, reducing the fear of rejection, reducing stress, being assertive with difficult emotions, and bouncing back from adversity).

What is empathy?

The ability to understand and share the feelings of another by inhabiting the same emotional space.

How does sympathy differ from empathy?

Sympathy is a detached feeling of pity for someone else’s misfortune, while empathy involves sharing their emotional experience.

What does negative personalization refer to?

Adopting a negative posture about someone’s behavior without considering other perspectives.

Which of the following best characterizes reactive behavior?

Behavior controlled by emotion (such as yelling or seeking revenge) that compromises productivity.

What is proactive behavior?

Behavior ruled by logic and self-awareness, anticipating your reactions in stressful situations.

Which type of noise describes negative factors affecting the body (like illness or injury)?

Physiological noise.

Which type of noise involves external distractions such as cell phones or background sounds?

Physical noise.

Which type of noise is due to internal mental distractions like stress or anxiety?

Psychological noise.

Which type of noise involves miscommunications due to language mix-ups?

Semantic noise.

What are the four types of noise identified in the document?

Physiological, Physical, Psychological, and Semantic noise.

What does personal responsibility imply in communication?

That individuals choose, instigate, or otherwise cause their own actions.

What does professional responsibility encompass?

Acting professionally, obeying the law, avoiding conflicts of interest, and prioritizing clients’ interests.

Which communication method does NOT occur in real time?

Asynchronous communication (e.g., email or social media).

What does reactionary escalation suggest in response to negative feedback?

You do not have to reply in kind to an angry comment or email.

What is brand consistency?

The effort to maintain a single, unified meaning for a brand across all markets.

How is effective customer engagement demonstrated on social media?

By responding to negative backlash in a manner that aligns with the company’s brand.

What does social and cultural relevancy refer to?

Using current trends and cultural moments to keep your brand in the public eye.

What does visibility mean in a leadership or branding context?

How aware others are of a leader’s power and position or a brand’s presence.

What distinguishes active language from passive language?

Active language explicitly identifies the subject performing the action, whereas passive language does not.