COM Final

denotation

denotation

a literal or primary meaning of a word

connotation

an idea or feeling that a word invokes

kinesics

non-verbal behaviors related to the movement of the body

oculesics

use of eye contact to send messages

proxemics

how we use space to convey a message

haptics

study of how touch expresses meaning to others

chronemics

how people treat, value, react to, and structure time

olfactics

dimension related to smell

vocalics

things that contribute to the maintenance or creation of sound in your voice that help to convey meaning

artifacts

are objects used to communicate information about yourself to those around you

HURIER Model

Hearing, Understanding, Remembering,, Interpreting, Evaluating, Responding

Hearing

listening, taking in cues

Understanding

making sense of cues we take through our ears, eyes, or even fingers

Remembering

be able to store information you gain through interaction as well as retrieve it later

interpreting

take all cues and making meaning out of them

Evaluating

make a judgement about the truth value of a message

responding

signal the other person that you have received the message and give feedback

types of listening: critical

is when we evaluate a message and assess whether or not we agree with what is said

types of listening: empathetic (show support)

listening to someone else b/c we want the other person to feel like they are valued and that we care about what this person has to say

types of listening: Comprehension

to understand and learn something new

type of listening: Appreciation

for enjoyment

types of noise

physiological, physical, psychological, semantic (different interpretations of the same message)

Pseudolistening

the practice of hiding our inattention by appearing to actually listen and make it appear as though we understand what is being said

stonewalling

avoiding confrontation and refusing to discuss an issue or an arguement

Need to belong theory

core part of the human psyche

uncertainty reduction theory/self-disclosure

the idea that increases knowledge of another person improves our ability to predict future behaviors and thus reduces our own uncertainty

relational maintenance behaviors

positivity metacommunication, assurances, sharing tasks, acceptance, self-disclosure, social networks, relationship talks

social exchange theory

a theory suggesting that relationship behavior is regulated by the evaluation of perceived rewards and costs of the interaction by both sides

dialectical tensions

integration & separation, stability and change, expression and non-expression

relational rewards

emotional support, sense of belonging and connection, create identities for ourselves, loan money, move

commitment

the desire to make efforts to stay in the relationship regardless of what happens

interdependence

the quality of intimate relationships whereby one person's actions influence the other and vice versa

intimacy

a feeling of being close, and emotionally connected and supported

confirmation bias

the tendency to look for and remember information that is consistent with what we believe or what we want to happen

conflict styles: Thomas Kilmann - Competing

involves trying to win an argument or to make sure you get the resolution you want even if the other person is not happy with the outcome

conflict style: Accommodating

give in to the desires and position of the other person, thereby sacrificing your own positions and desires

conflict style: Avoiding

involves avoiding the other person, choosing not to express or make a conflict known

conflict style: Compromising

both sides sacrifice part of what they want while getting something they desire

cohesion

the ability of group members to work together toward common goals

synergy

the effective exchange of ideas, the group can accomplish more together than the individual members could have if they were working separately

groupthink

the willful seeking of unanimity despite individuals who harbor doubts

reward power

the ability to either provide a good thing or take away a negative thing from someone for doing a task

referent power

power derived from the charisma of a leader

coercive power

the ability to introduce something negative or take way something positive from group members

legitimate power

power emanates from a position, and so the person occupying that position is imbued with authority that must be followed

expert power

comes from having specific knowledge of a topic or content area, thus providing the person with that knowledge power over those who do not have that knowledge

loaded language

involves words with strongly positive or negative connotations