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30 Terms

1
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Market Occupancy

(Total Occupied Rooms in Market / Total Rooms in Market) x 100.

2
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Average Daily Room Rate for the Market

Total Room Revenue in Market / Total Rooms Sold in Market.

3
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Market Mix of Demand

The breakdown of where customers come from like leisure business or group.

4
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ROOM NIGHTS

One room sold for one night.

5
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Fair Share of Supply

(Hotel's Rooms / Total Market Rooms) x 100.

6
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Demand Captured

The actual number of room nights a hotel sells.

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Fair Share of Demand

(Fair Share of Supply % x Total Market Demand).

8
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Total Market Demand

Total room nights sold by all hotels in the market.

9
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Total Demand Captured

Another term for a hotel's total rooms sold.

10
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Total Market Penetration

(Demand Captured / Fair Share of Demand) x 100.

11
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Projected Hotel Occupancy

Forecasted percentage of a hotel's rooms that will be sold.

12
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Calculation of Average Room Rate

Total Room Revenue / Total Rooms Sold.

13
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Percentage of Distribution

(Bookings from a Channel / Total Bookings) x 100.

14
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Multiple occupancy

Percentage of sold rooms with more than one guest.

15
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Room Nights at Rack

Rooms sold at the full standard price.

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Room Nights at Discount

Rooms sold at a reduced price.

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RACK RATES

The hotel's official full price before discounts.

18
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DISCOUNT RATES

Any price offered below the official rack rate.

19
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Performance index

A score comparing hotel performance to the market average.

20
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Market Share

(Hotel's Performance / Market's Total Performance) x 100.

21
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REVPAR

Revenue Per Available Room. Total Room Revenue / Total Available Rooms.

22
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Management Company

The company hired to run daily hotel operations.

23
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Asset Management Company

The company hired to protect the hotel's financial value.

24
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Soft brands

Independent hotels that join a major brand's network.

25
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Scale

The advantage of size for better deals and lower costs.

26
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Percent change

[(New Value - Old Value) / Old Value] x 100.

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Ranking Data

Reports listing hotels from best to worst.

28
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Star Report

A brand report showing performance vs. competitors.

29
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Pipeline report

A report on new hotels planned or being built.

30
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HOST Report

The standard industry report comparing hotel performance