Chapter 8: Communication in the Work Environment

These flashcards cover key concepts and definitions related to communication in the work environment.

What are the principles of good communication?

The principles of good communication include clarity, conciseness, coherence, consistency, and consideration of the audience.

What are guidelines for active listening?

Guidelines for active listening include paying full attention, acknowledging the speaker, providing feedback, deferring judgment, and responding appropriately.

What communication tools can be implemented in a clinical setting?

Communication tools in a clinical setting include SBAR (Situation, Background, Assessment, Recommendation), handoff reports, change of shift reports, and huddles.

Name 3 conflict resolution strategies.

Three conflict resolution strategies are: 1) Collaboration, where parties work together to find a mutually beneficial solution; 2) Compromise, where each party gives up something to reach an agreement; 3) Accommodation, where one party yields to the other’s demands.

How can conflict resolution strategies be applied in real life scenarios?

1) Collaboration can be applied in team projects where all members seek to contribute ideas. 2) Compromise can occur in a negotiation where both sides agree to adjust their expectations. 3) Accommodation can happen during a disagreement over plans, where one person decides to go along with the other's preference.

What is SBAR in communication?

SBAR stands for Situation, Background, Assessment, and Recommendation, a structured method for communicating critical information.

What is the purpose of a handoff tool?

A handoff tool is used to ensure safe and effective transitions of patient care from one provider to another, minimizing communication errors.

What is the 'change of shift' report?

The 'change of shift' report is a summary of patient care information given from one healthcare provider to another at the end of a shift.

What is a huddle in a clinical context?

A huddle is a brief meeting where team members gather to discuss patient care, address immediate concerns, and plan for the day ahead.

What is communication?

Communication is the process of sharing information, thoughts, and feelings between individuals or groups.