Skills Development & Courageous Conversations

Flashcards about skills development and courageous conversations.

Skill

The ability to use gained knowledge to perform a task effectively.

Transferable skills

Skills that are used regardless of the work you do or the position you hold; they are relevant in all aspects of life. These skills include communication, problem-solving and empathy.

The Four C's

Critical thinking, communication, creativity, and collaboration.

Critical Thinking

Being able to think about problems in depth and detail, and consider the best solutions. This involves solving problems.

Communication

Being able to share your thoughts and ideas, and listen to those of others.

Creativity

Being innovative in finding new approaches to things, and thinking out of the box.

Collaboration

Being able to work with other people towards a common goal; being able to work as part of a team.

Courageous Conversations

Engaging with others about topics where perspectives may differ.

Emotional Flooding

A sensation of being psychologically and physically overwhelmed during conflict, making it virtually impossible to have a productive, problem-solving discussion.

The Right to Equality

Everyone is equal before the law and has the right to equal protection and benefit of the law. The state may not unfairly discriminate directly or indirectly against anyone on one or more grounds…

SBLR

A strategy to assist with active listening. Speak without interruption (S), Breathe and settle your emotions (B), Listen with an open mind (L), Reflect back on what you've heard (R)

Reiterate - Contemplate - Respire - Communicates

Restate what you heard. Think before you respond. Count to ten if you need to. Breathe and settle your emotions. Speak with empathy and be thoughtful. Let your focus be on the topic, not the person.