Leadership and Communication Flashcards

Flashcards for reviewing key concepts from chapters 11 and 12 focusing on communication and leadership theories.

What is important for effective communication in times of crisis?

Employees should work together and use technology to make sense of the solution to the problems the crisis produces.

What is the best communication method for sending a link to a document for real-time collaboration?

Texts or instant messages.

What is information overload?

A condition in which information inflow exceeds an individual's processing capacity.

What is Chris experiencing when he feels anxious due to the replacement of in-person meetings with zoom calls?

Communication apprehension.

People from which countries share a low-context culture?

Denmark, US, Germany, Switzerland, Canada, UK.

What should you do prior to communicating with people from a different culture?

Know yourself and foster a climate of mutual respect, fairness, & democracy.

What do trait theories of leadership focus on?

Personal qualities and characteristics.

What trait is the strongest predictor of motivation to lead and leader emergence?

Extraversion.

Emotional intelligence (EI) is critical to effective leadership because of one of its core components, , which reflects the consideration that leaders must be able to express

Empathy.

The Ohio State Studies narrowed the independent dimensions of leader behavior to two: consideration and what else?

Initiating Structure.

According to the Ohio State Studies, what leadership style does Adrian demonstrate by assigning tasks, scheduling work, and setting high expectations?

Initiating structure.

According to the Ohio State studies, what leadership style does Nellie demonstrate by being popular among her subordinates, speaking about their families, helping them with any personal problems, and praising employees for their good work?

Focused on consideration.

The Fiedler Contingency model proposes that group performance depends on the proper match between the leader’s style and what?

The degree to which the situation gives the leader control.

According to the situational leadership theory, if employees are not quite competent but are committed to doing the task, what is the appropriate leadership style?

Selling.

Which dimension in the Fiedler model relates to the degree of influence a leader has over important variables such as hiring, firing, discipline, promotions, and salary increases?

Position power.

According to the situational leadership theory, what style of leadership would Maura benefit the most from using if her employees are competent but unwilling to work hard?

Participative.

Which of the following, if true, would strengthen Leslie's approach to leadership focusing on a supportive leadership style in this case?

Most of the assembly line employees are experienced in their jobs and committed to Leslie

Based on the Fiedler contingency model, what conclusion can you draw about Rachel if she described a difficult co-worker in relatively positive terms despite past annoyances?

Rachel tends to focus on building good relationships with other employees.

Which leadership theory argues that leaders establish a special relationship with a small group of subordinates - the in-group?

Leader Member Exchange Theory.

In the Leader Member Exchange theory, Joshua, Doug, and Carl make up Eric's what?

Ingroup.

Which of the following is a likely behavior for a transactional leader?

Rewarding employees for the work they have done, thus recognizing accomplishments.

How can transformational leaders enhance employee performance?

Instilling pride in employees.

The _ leadership behavior is the least effective in terms of the full range of leadership models

Laissez-faire.

The _ theory proposes that followers attribute heroic or extraordinary leadership abilities when they observe certain behaviors

Charismatic leadership theory.

Which of the following is a feature of servant leadership?

Focus on growth, development, and well-being of others.

Which of the following is true of the LMX theory?

Leaders and followers build social capital with one another.

Studies demonstrate that relationship conflicts are almost always_____

Relationship, dysfunctional

Mike and Keith are on the same team; They work well w/ other people, but don't get along with eachother. This type of conflict can best be described as________

Dyadic conflict

When your work group disagrees, the disagreement usually concerns how the groups work should be accomplished.

Process conflict

Contemporary perspectives tend to differentiate types of conflict based on their _____

Good or bad effects

The conflict handling intention ‘cooperativeness’ indicates the degree to which ______

A person tries to satisfy the other party’s concerns

A person is using the conflict handling technique of ______ when one person seeks to satisfy their own interests regardless of the impact on the other parties

Competing

David feels his blood pressure rise everyday around lunch time when his cubicle neighbor Carlos has lunch. Carlos likes to watch Euro soccer while he eats and always turns the volume up so that he can hear it over his chewing. Carlos is a friend of David's and David feels that they work well together, so he's decided not to talk to him about his lunch habits. David's conflict handling intention is called ______

Avoiding

Macy does not like a few of the standard operating procedures adapted for the new project. However, she discussed the items with the team and told them that she realized she was in the minority and that she would adapt the new procedures to maintain smooth operations within the team. This type of conflict-handling intention is called______

Accomodating

Which of the following statement si true regarding distributive bargaining

It operates under zero-sum conditions

Which of the following conflict management techniques is most likely to be used by a collectivist Chinese manager?

Avoiding

All of the following are benefits of conflict in organizations except ______

Groupthink

______ is a characteristic of integrative bargaining

Interest focus

Santiago is the labor union for his Local 453. Workers have been on strike for the past three months. They want to get a new three-year contract that includes better benefits. Santiago will be meeting with management later today. The negotiations between Santiago and management are likely to use ____ bargaining.

Distributive

None of the parties involved in the dispute wants to reach a win-win agreement. They are each highly focused on their demands, which they would like to achieve, otherwise known as their _______ points.

Target

Making an initial offer during negotiations leads to ______ bias

Anchoring bias

The lowest value acceptable for a negotiated agreement is your _____

BATNA - Best Alternative To a Negotiated Agreement

The _____category of the Organizational Culture Inventory groups cultures that value affiliation, encouragement, and achievement.

Constructive

A(n) ______ culture is best for innovation

Clan

Which of the following best describes how employees view the difference between org. Culture and job satisfaction

Organizational culture is descriptive, whereas job satisfaction is evaluative.

Nile is using _____ to perpetuate its org. Culture when employees reminisce about the days when Oregon track star Steve prefontaine worked to make running a professional sport

Stories

Liz is the lead editor for a small, city newspaper. One of her advertising sales representatives is pulling in a lot of restaurant clients. Liz realizes that the representative is quite knowledgeable about food and speaks quite elegantly when describing different dishes. She has begun discussing with the representative the possibility of collaborating with a writer to include a weekly restaurant review that includes the representative on the byline. After the first couple of reviews, the representative is able to increase ad sizes and sales. He is very happy with his new job diversification. Which aspect of creating a positive organizational culture is Liz utilizing?

emphasizing individual vitality and growth

Which of the following is one of the three steps in the Lewin's three-step change model?

Movement, Unfreeze, Refreeze

Which of the following is the first step in Kotter's eight-step plan for implementing change?

Establishing a sense of urgency

An example of change in the nature of the workforce is an increase in ____

Cultural diversity

Charlie Woods started working for E-Z Freeze, a major frozen food company, as a college intern. Most recently, Charlie had held the position of VP Marketing. Now however, as a result of a change in corporate leadership, Charlie finds himself unemployed for the first time in decades. Looking for a new job has been an eye-opening experience for Charlie. He has been especially frustrated with his lack of success in getting even a call back for the applications he has completed online. Which of the following best describes why Charlie may not be getting the initial feedback he thinks he should be receiving?