unit 33: customer service

prompt

prompt

adj. quick, without delay

query

/ˈkwɪr.i/

n. question or enquiry

responsive

/rɪˈspɑːn.sɪv/

(+to) adj. they listen, take things seriously and act

accommodating

adj. willing to understand and help

obliging

/əˈblaɪ.dʒɪŋ/

adj. willing and happy to do something for someone

incompetent

/ɪnˈkɑːm.pə.t̬ənt/

adj. failing through insufficient skill, knowledge or training

impersonal

/ɪmˈpɝː.sən.əl/

adj. lacking a personal element or feeling of human warmth

shoddy

/ˈʃɑː.di/

adj. poor quality (of service or goods)

substandard

adj. below the standard expected (often used about actions)

uncooperative

/ˌʌn.koʊˈɑː.pɚ.ə.t̬ɪv/

adj. not supportive, unwilling to work together

backlog

n. number which are waiting to be dealt with

eg. a huge ____ of work

sense of urgency

n phr. feeling that sth is important or urgen

exasperating

/ɪɡˈzæs.pə.reɪ.t̬ɪŋ/

adj. annoying, especially because you can do nothing to solve a problem

put you on hold

collo. make you wait (on the phone)

under guarantee

also “under warranty”

collo. having a written promise by a company to repair or replace a faulty product

secure site

collo. web address where no outside person can read your details

set up an account

collo. enter all the details necessary to open an account

privacy policy

collo. set of rules to make sure your account is private

secure transactions

collo. business exchanges which protect, e.g., your credit from use by someone else

site index

collo. alphabetical list of contents of website

immediate dispatch

collo. service in which goods will be sent at once

nationwide

/ˌneɪ.ʃənˈwaɪd/

adj. covering the whole country

track

v. follow

eg: _____ your order

in-store

adj. in a real shop

get back to

phv. to call or write with an answer