prompt
adj. quick, without delay
query
/ˈkwɪr.i/
n. question or enquiry
responsive
/rɪˈspɑːn.sɪv/
(+to) adj. they listen, take things seriously and act
accommodating
adj. willing to understand and help
obliging
/əˈblaɪ.dʒɪŋ/
adj. willing and happy to do something for someone
incompetent
/ɪnˈkɑːm.pə.t̬ənt/
adj. failing through insufficient skill, knowledge or training
impersonal
/ɪmˈpɝː.sən.əl/
adj. lacking a personal element or feeling of human warmth
shoddy
/ˈʃɑː.di/
adj. poor quality (of service or goods)
substandard
adj. below the standard expected (often used about actions)
uncooperative
/ˌʌn.koʊˈɑː.pɚ.ə.t̬ɪv/
adj. not supportive, unwilling to work together
backlog
n. number which are waiting to be dealt with
eg. a huge ____ of work
sense of urgency
n phr. feeling that sth is important or urgen
exasperating
/ɪɡˈzæs.pə.reɪ.t̬ɪŋ/
adj. annoying, especially because you can do nothing to solve a problem
put you on hold
collo. make you wait (on the phone)
under guarantee
also “under warranty”
collo. having a written promise by a company to repair or replace a faulty product
secure site
collo. web address where no outside person can read your details
set up an account
collo. enter all the details necessary to open an account
privacy policy
collo. set of rules to make sure your account is private
secure transactions
collo. business exchanges which protect, e.g., your credit from use by someone else
site index
collo. alphabetical list of contents of website
immediate dispatch
collo. service in which goods will be sent at once
nationwide
/ˌneɪ.ʃənˈwaɪd/
adj. covering the whole country
track
v. follow
eg: _____ your order
in-store
adj. in a real shop
get back to
phv. to call or write with an answer