Lesson 2: Types of Communication

purcom

It is the process by which messages are transferred from a source to a receiver (Rogers & Shoe Maker)

Communication

8 types of communication

It is characterized by the absence of feedback from the receiver.

One-Way Communication

It involves active feedback from the receiver to the sender to ensure that the receiver has understood the message in the same sense that the sender intends to convey.

Two-Way Communication

It involves the use of symbols that generally have universal meanings for all who are taking part in the process.

Verbal Communication

2 types og verbal communication

oral and written communication

It refers to that channel of communication in which message is transmitted in spoken form.

oral communication

It pertains to that in which information is exchanged in the written of printed form.

Written Communication

It means transmission of meaning other than oral or written words. This transmission can be through facial expression, body posture, eye contact, etc.

Non-Verbal Communication

Percent of how often nonverbal are used than verbal communication.

65%

3 Types of Non-Verbal Communication

kinesics, proxemics, paralanguage

It is the study of body movements to judge inner state of emotions expressed through different parts of the body.

kinesics

Kinesics is also known as

body language

types of nonverbal communication

facial expressions, gestures, postures, eye contact

A nonverbal communication which uses space or physical distance that can be social, intimate, personal, and/or public (SIPP).

proxemics

It is the study of voice quality including volume, speed rate, and the manner of speaking e.g shaky voice.

Paralanguage

“parang language”

paralanguage

It refers to the communication structured on the basis of heirarchy, authority, and accountability. It is usually planned, structured and used for professional, business, or institutional purposes.

formal communication

4 types of formal communication

upward, downward, horizontal, and diagonal communication

A type of formal communication that starts from subordinate to superior.

upward communication

A type of formal communication that starts from superior to subordinate.

downward communication

It refers to the flow of message among colleagues or of between people of the same level.

horizontal communication

A type of communication that is relatively less structured and spotaneous communication arising out of day to day routine and meetings among people.

Informal Communication

It refers to communication among two or more persons.

Interpersonal Communication

It refers to internal dialogue occuring within the mind of an individual e.g. self-talk, reflection, thinking, etc.

Intrapersonal Communication