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The Communication Skills Book, by McKay, M., Davis, M., & Fanning, P., Revised ed., San Francisco, CA, New Harbinger Publications, 2009, 295 - 311
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Public vs Casual Communication
Public speaking is
Less spontaneous
Requires careful preparation
Organized logically
Pays attention to audience needs
Example: Addressing coworkers about United Way donations versus a casual coffee break talk
Audience and Setting Challenges
Speakers communicate to larger, often passive audiences, some of whom may be uninterested, and may have limited control over timing or environment
Requires adapting message and delivery style to suit the occasion
Preparation and Purpose
Effective speeches need a clear purpose, well-organized content, and an appropriate style.
Awareness of these factors helps manage challenges like stage fright and enhances overall communication effectiveness.
Considerations for Public Speaking
These are things you should consider for public speaking:
Defining your purpose
Outlining the subject
Presentation
Organization
Audience analysis
Style
Supporting materials
Delivery
Dealing with stage fright
Defining your purpose
The first step in speech writing is identifying the purpose—either to inform or persuade—and refining it into a clear, single sentence
Example: United Way speech purpose: “This speech is intended to persuade the audience to sign up for the automatic payroll contribution plan.”
Behavioural Goals
What you want the audience to do following your speech (e.g. donating money, voting, volunteering)
A good starting point to create an effective purpose statement
Informative Speeches
Purpose statements also apply to informative speeches by specifying what the audience should understand or remember
For instance: I want my speech to highlight the aspects of public speaking.
Outlining the Subject
Keep speeches tightly focused; a single main point with up to three subpoints is optimal because audience retention is limited.
Longer, all-inclusive speeches overwhelm listeners.
Types of Presentations
Four main styles
Impromptu
Extemporaneous
Memorized
Manuscript
Impromptu
no prep, highly spontaneous
Extemporaneous
prepared but not memorized, balances organization and spontaneity
generally builds the best audience rapport
Memorized
word-for-word recitation, often sounds stiff
eye contact is crucial, pacing should allow comprehension, and using a marker (finger) helps maintain flow while reading
should be avoided unless there’s no other way to conquer your anxiety or convey difficult material
Manuscript
read aloud, used for formal occasions
eye contact is crucial, pacing should allow comprehension, and using a marker (finger) helps maintain flow while reading
generally best for formal occasions where exact word-for-word content is more important than style of delivery or audience rapport (e.g. political announcements, or presentation of scientific papers)
Organization
Effective speeches follow a basic principle:
Tell them what you’re going to tell them
Tell them
Then tell them what you’ve told them
In line with the 2 most important facts about speeches:
All good speeches have an intro, a body, and conclusion
Information must be repeated at least 3 times for good retention
Introduction
Captures attention, sets tone, establishes speaker-audience relationship, and previews the speech’s content.
Writing or revising the introduction after preparing the body is often recommended.
Body
Contains the bulk of the content for the speech. Can be organized in different ways:
Sequential
Spatial
Structure and Function
Topical
Problem and Solution
Cause and Effect
Sequential
Follows time order; best for historical topics.
Example:
The history of space exploration:
First the launch of Sputnik in 195
Then the Apollo moon missions in the 1960s
Followed by the Space Shuttle program in the 1980s
Spatial
Similar to sequential. Proceeds in space rather than time; good for geographic or spatial topics.
Explaining the layout of a medieval castle:
The outer walls
The inner courtyard
The keep
Surrounding moat
Structure and Function
Explains complex subjects by first describing parts (structure) and their roles (function), or vice versa.
A flower has roots, stems, leaves, and petals (structure)
Roots absorb water, stems transport nutrients, leaves make food via photosynthesis, and petals attract pollinators (function).
Topical
Covers unrelated subtopics clearly and separately; simple, short, and casual.
In a company meeting, discussing sales, marketing, and customer support as three separate topics
Problem and Soltuion
Presents a problem and clearly outlines a solution; ideal for persuasive speeches.
Problem: Traffic congestion in the city.
Solution: Build new bike lanes and improve public transit to reduce car use.
Cause and Effect
Shows causes leading to effects or traces effects back to causes; flexible and highlights selected facts.
Cause: Deforestation.
Effect: Loss of habitat, increased carbon dioxide, and climate change.
Conclusion
Summarize what you have told the audience
Signals that you are about to end your speech
Good conclusions have a clear summary, statement, resolution, and catchphrase / call to action that lets the audience know you’re finished
Persuasive Conclusion
In a persuasive speech, the conclusion is the most important part
A conclusion in a persuasive speech serves as a call to action
Audience Analysis
When preparing, consider your audience:
Demographics and background
Circumstances and context
Audience feedback
Demographics and Background
Consider audience age, gender, education, income, political views, ethnicity, occupation, attitudes, and interests
Choose suitable language, examples, humour, and tone accordingly
Circumstances and Context
Account for timing, environment, comfort, and prior events.
For example: if the audience just had lunch or is tired late in the day, shorten the speech or use a lighter, more engaging tone
Authentic Feedback
Observe nonverbal cues like smiles, frowns, restlessness, or applause during the speech
Adjust volume, pace, length, or tone accordingly to maintain engagement
Style
Match your language to the audience, subject, and occasion
Use Simple Terms
Use Short Sentences
Repeat Yourself
Signposts
Choose Personal Terms
Use Simple Terms
Never use a two-syllable word when one syllable will do
The shorter, more common words have more impact and are more easily understood and remembered
“Now” works better than “at this point in time”
Short Sentences
Break long, complex sentences into short, punchy sentences to help the audience follow your train of thought.
Bad Example: “In order to run an effective business, you must not only have a firm grasp of the day-to-day and week-to-week operations and cash flow, but you must also project your earnings and expenses several weeks, months, yes, even years into the future…”
Good Example: “Running an effective business is hard. You have to do several things at once. You have to have a firm grasp of day-to-day operations…”
Repeat Yourself
Repeat important points at least three times, either verbatim or paraphrased, and include summaries to reinforce memory.
Signposts
Use transitional words and phrases to guide the audience through your speech. Examples: “Now we’ll move on…,” “On the other hand…,” “In conclusion…,” “First… Second… Third…”
Choose Personal Terms
Use I, me, you, we, us to create rapport and clarify positions.
Example:
Impersonal: “It has been argued…”
Personal: “I’ve heard… I feel we can be trusted…”
Supporting Materials
Fills out the speech and makes abstract points more concrete
Illustrations, anecdotes, jokes
Statistics and expert support
Audiovisual aids
Illustrations, anecdotes, jokes
Best examples are specific, sensory-rich, and brief (e.g., “one man out of three goes bald” rather than precise percentages).
As a general rule, give only two examples to support a given point, then summarize the point again
Statistics and expert support
Use simple, memorable statistics and, for persuasive speeches, support arguments with accurate quotes, expert opinions, or eyewitness testimony; credibility and relevance are key.
Audiovisual aids
Tools like PowerPoint, movies, handouts
Enhances understanding
Practice is essential (poorly executed aids are worse than none)
Speech Example
An example speech structure from the reading using most of the public speaking tips:
Topic:
Divorce
Purpose and content:
Purpose: persuade couples to choose mediation over litigation; content summarized in one sentence, making it easy for the audience to follow.
Body organization:
Uses problem-solution structure with three main points: expense, children, emotional well-being, each supported by statistics, examples, and anecdotes. Example: Litigation costs $10,000–$200,000 vs mediation $3,000–$12,000; Joe and Jill’s credit card conflict illustrates emotional strain.
Conclusion:
Summarizes key points and ends with a call to action: “Don’t hate, mediate.”
Practical Exercise 1
A short exercise from the reading to practice making an effective speech:
Step 1
Pick a topic and define purpose
Step 2
Outline your five-minute speech
Step 3
Review and revise
Pick a topic and define purpos
Topic example: The benefits of home gardening
Purpose sentence (persuasive): “This speech is intended to persuade the audience to start a small home garden to improve health, save money, and reduce environmental impact.”
Outline your five-minute speech
I. Introduction
Hook: “Imagine walking into your backyard and picking fresh tomatoes, herbs, and vegetables you grew yourself.”
Purpose statement: Persuade audience to start a home garden.
Preview: Today I’ll explain how gardening improves health, saves money, and helps the environment.
II. Body (organized by topical principle)
A. Health Benefits
Physical activity: Gardening burns 300–400 calories per hour.
Mental health: Studies show gardening reduces stress and improves mood.
Example: Local community garden participants report feeling happier and more relaxed.
B. Financial Benefits
Cost savings: Growing vegetables at home can save $500–$1,000 per year.
Example: A small backyard garden yields enough produce for a family of four during summer months.
C. Environmental Benefits
Reduces carbon footprint: Less reliance on store-bought produce reduces packaging and transport emissions.
Promotes biodiversity: Backyard gardens attract bees and other pollinators.
Example: Personal story of growing native flowers to attract pollinators and reduce pesticide use.
III. Conclusion
Summarize: Home gardening improves health, saves money, and benefits the environment.
Call to action: “Start small, even with a few pots on your balcony, and enjoy the rewards of home gardening.”
Review and revise
Check if the purpose is clear in one sentence.
Ensure the body has 2–3 main points with supporting examples, stats, or anecdotes.
Confirm introduction previews content and conclusion includes call to action.
Time yourself to make sure it fits five minutes.
Delivery
Considerations for delivery:
Voice
Eye contact and body language
Movement
Voice
Ensure correct volume, rate, clarity, and pitch.
Speak slowly, pause at sentence ends, articulate consonants, dwell on vowels, and vary pitch to express emotion or highlight points.
Example: Let your voice rise at the end of a rhetorical question.
Eye contact and body language
Make good eye contact to show sincerity and interest; if nervous, focus on foreheads.
Gestures and facial expressions should be natural and fit the occasion (e.g., minimal for a eulogy, energetic for a pep rally).
Movement
Use purposeful movement—stepping or shifting position—to signal topic changes and maintain audience engagement. Avoid staying trapped behind a podium.
Stage Fright
A common form of anticipatory anxiety triggered by thoughts of speaking in front of others
Symptoms include butterflies in the stomach, clammy hands, dry mouth, and rapid heartbeat.
Preparation Strategies
Different preparation strategies to use to combat stage fright
Week Before
Hour Before
During Speech
Week Before
Use Cautela’s (1967) covert modelling approach
Covert Modelling
A way to mentally rehearse to increase confidence:
Write out a description of yourself delivering the speech successfully: stepping on stage, smiling, speaking clearly and slowly, making eye contact, and feeling at ease.
Visualize the audience reacting positively (smiling, attentive, applauding).
Imagine others delivering your speech in the place where you will give the speech:
Someone different from you (age, gender, appearance) to see how confidence can be developed.
Someone similar to you to model a realistic but confident performance.
Repeat the visualization until you feel more confident.
Mirror practice: Deliver your speech in front of a mirror to observe gestures, posture, facial expressions, and overall presence.
Hour Before
Use progressive muscle relaxation to release tension from head to toe:
Sit in a comfortable position. Tighten your shins, raising your feet and toes off the ground, flex your ankles, and point your toes back toward you. Hold for five seconds, then relax.
Curl your toes and tighten your calves, thighs, and buttocks. Hold for seven seconds, then relax for eleven seconds. Notice the relaxation flooding your legs.
Clench both fists, tightening your forearms and biceps in a Charles Atlas pose. Hold for seven seconds, then relax for eleven seconds. Notice the wave of relaxation that goes through your arms.
Arch your back as you take a deep breath into your chest. Hold for five seconds, then relax. Take a deep breath into your stomach. Hold seven seconds and relax for eleven seconds. Notice the relaxation in your chest and abdomen.
Wrinkle up your forehead. At the same time, press your head as far back as is comfortable, roll it clockwise in a complete circle, then reverse direction. Now wrinkle up the muscles of your face like a walnut: frowning, eyes squinted, lips pursed, tongue pressing the roof of the mouth, and shoulders hunched. Hold for seven seconds, then relax for eleven seconds. Notice the relaxation in the many small muscles of your head.
Focus on noticing the wave of relaxation moving through each muscle group.
During the Speech
Breathing: Take deep breaths before talking and let it out gradually (maintains voice control). Pauses for breathing also appear natural to the audience.
Paradoxical admission: If anxiety arises, openly admit your nervousness (“I feel nervous, but I’ll do my best”)—this often reduces fear because revealing it lessens its power.
Confidence reminders: Remember visualization and practice—your preparation is stronger than the nerves.
Practical Exercise 2
An exercise from the reading to help manage stage fright:
Practice with mirror and recording: Deliver your speech in front of a full-length mirror while recording audio to observe gestures, eye contact, and facial expressions.
Evaluate delivery: Listen to playback to check volume, pace, clarity, pitch, and identify areas for improvement such as shorter sentences, better transitions, repetition, or personal language.
Refine and repeat: Practice again with the microphone at the distance of your farthest listener, correcting errors and maintaining proper pace, continuing until your speech is as polished as possible.