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Q: What did the Facebook whistleblower leak reveal?
A: Facebook knew its algorithms amplified harm (misinformation, teen mental health issues) but prioritized engagement over safety.
Q: What is the ethical dilemma at Facebook?
A: Balancing profit-driven engagement optimization with the social costs imposed on users and society.
Q: What type of harm does this case illustrate?
A: Large-scale negative externalities: mental health harms, political polarization, misinformation.
Q: Why is this case significant in the study of business ethics?
A: It shows how engineering choices can function as moral decisions with societal impact.
Q: What cultural problem did the leak highlight?
A: Leadership prioritizing metrics over user safety; lack of internal escalation paths.
Q: What key question does this case force future managers to ask?
A: “Who pays the cost of our optimization choices?”