2. Interpersonal Communication

Health care should address the following needs of the patient and their caregivers

1. physiologic

2. psychological

3. social

Who needs to provide a translator?

hospital (before appointment)

When should translator be provided?

1. language barrier

2. speech and hearing impairment

What should you do with a patience with literacy issues?

Read info to patient

provide info in video format

Maslow’s Hierchay of needs

1. Self Actualization

2. Esteem

3. love and belonging (socialization and acceptance )

4. Safety and security

5. physiological needs

% of patients with advanced disease that report pain

1. 25%

2. 50%

3. 75%

4. 100%

75%

% of patients undergoing treatment that report pain

30-50%

5 stages of grief

• who created them

• what are they

• Elizabeth Kubler Ross

1. Denial

2. Anger

3. Bargaining

4. Depression

5. Acceptance