Procedures + Guidelines

Procedures

are detailed, step-by-step processes that individuals and organizations must follow in specific circumstances

Change management procedures

that describe how the organization will perform change management activities that comply with the organization’s change management policy including the possible use of version control and other tools

Onboarding and offboarding

procedures that describe how the organization will add new user accounts as employees join the organization and how these accounts will be removed when no longer needed

Playbooks

that describe the actions that the organization’s incident response team will take when specific types of incidents occur

Guidelines

provide best practices and recommendations related to a given concept, technology, or task