Value chain activities

Remember the definitions of the various Value chain activities

Plan

The purpose of this value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.

Improve

The purpose of this value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

Engage

The purpose of this value chain activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.

Design and transition

The purpose of this value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.

Obtain/build

The purpose of this value chain activity is to ensure that service components are available when and where they are needed and meet agreed specifications.

Deliver and support

The purpose of this value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.