Patient History and Communication with the Patient

Communication

Communication

a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

Communication - a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

the function of pheromones in insect communication

Communication

also exchange of the information

Communication

personal rapport

Communication - personal rapport

a lack of communication between old and young persons

Effective Communication

Interaction and communication techniques that have proved effective in clinical relationships with patients can produce dramatic results in clinical situations

Interaction and communication techniques

__ techniques that have proved effective in clinical relationships with patients can produce dramatic results in clinical situations

Accurate Communication

is essential to providing quality patient care

Effective communication is essential in the provision of quality patient care.
Effective communication may be hindered by the environment, language barriers, physiological problems preventing the patient from communicating effectively and psychological issues.

Why is effective communication important in patient care?

Effective communication

is essential in the provision of quality patient care.

environment, language barriers, physiological problems preventing the patient from communicating effectively and psychological issues

Effective communication may be hindered by the __, __, __, and __

Effective communication is essential in the interaction between staff and patients in order to maintain radiographic quality.
By communicating effectively a patient's voluntary and involuntary movements can be minimized, thus reducing the need for repeat imaging and thereby complying with the IRM (E)R regulations (2000).

Why is effective communication important in radiology?

Effective communication

is essential in the interaction between staff and patients in order to maintain radiographic quality.

voluntary and involuntary movements
repeat imaging
IRM (E)R regulations (2000)

By communicating effectively, a patient's __ can be minimized, thus reducing the need for __ and thereby complying with the __

Sympathy
Empathy
Ethics
Medical Ethics

Features Important In Medical Profession Communication

Sympathy

it is an effort to understand another person's feelings or behavior with kindness and compassion

Empathy

is the ability to feel other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling, suffering by the ability to imagine oneself in another's situation.

Ethics

is the study of morality

Ethics

careful and systematic analysis of moral decisions and behaviors and practicing those decisions in day to day life

Medical Ethics

is application of fundamental moral principles of ethics that apply values and judgments to the practice of clinical medicine and in scientific research.

Beneficence
Non Maleficence
Autonomy
Justice

Principle Of Medical Ethics

Beneficence

A physician must act in the best interest of the patient

Non Maleficence

Physician must not harm a patient through careless, malice or dislike or even through treatment indeed to help the patient

Autonomy

This principle is focused on the patient's independence or liberty

Justice

refers to fairness with respect to the distribution of medical resources without considering their economical, social or any other status.

Patient's Family And Friends

Must receive attention

Family members

They often listen closely to everything a professional says.

diagnosing

The technologist should be careful not to attempt to interpret images because this is __, which is illegal.

HIPAA laws

REMEMBER!
Be careful not to reveal medical information with others listening.

Health Insurance Portability and Accountability Act

HIPAA

1. Verbal
2. Personal Appearance & Hygiene

Tips In Good/Proper Patient Communication

Humor
Paralanguage
Body Language
Touch Palpation
Professional Appearance
Physical Presence
Visual Contact
Methods of Communication <b>worksheet</b>

Verbal

Personal hygiene

is as important as professional appearance.
Personal grooming sends a powerful message.

True

T/F A patient will not communicate with someone with whom they do not desire to be in close contact.

1. Initial greeting (friendly & helpful), building rapport with the patient
2. Offer Seat make comfortable
3. Body posture - non threatening (warmth in questioning style)
4. Maintain eye contact, listen complaints actively sensitively
5. Interruption and facilitation, when needed use of silence at times
6. Discuss personal and psychosocial issues of relevance
7. Explain treatment available/given, directions for follow up with clarity of expression
8. End of interview with solving doubts to satisfy the patient.

Steps In Good Communication Skills With Patient

1. Traumatized Patients
2. Visually Impaired Patients
3. Speech and Hearing Impaired Patients
4. Non-English Speaking Patients
5. Mentally Impaired Patients
6. Substance Abusers

Special Condition Patients

Extract as much information as possible
Radiologists often do not even speak with the patient.
Radiologists can be instructed to give special attention to the exact anatomic area where pain is focused.

Radtech's Role In Clinical History

Radtech

they Extract as much information as possible

Radiologists

they often do not even speak with the patient.

Radiologists

they can be instructed to give special attention to the exact anatomic area where pain is focused.

Desirable Qualities Of The Interviewer

1. The art of healing, and it is directly related to the role of the radiologic technologist when taking a history.
2. Genuine interest in what the patient has to say, attentiveness, and an aura of professional competence can provide patients with a real sense of caring that can lead to healing.

art of healing

The __, and it is directly related to the role of the radiologic technologist when taking a history.

Genuine interest
attentiveness
professional competence

__ in what the patient has to say, __, and an aura of __ can provide patients with a real sense of caring that can lead to healing.

Radtech

is responsible for ensuring patient understands what to expect during examination.

Introduction
Explanation of exam
Inform patient how they will receive their results
Risks of examination

Radiographer's Responsibility