The First Call and Transfer of Remains

These flashcards cover key concepts related to the procedures and best practices during the first call and transfer of remains in a funeral service context.

What does the first call represent in the context of funeral services?

An opportunity to touch a family at a unique and sacred moment.

What is the most important information to collect during the first call?

The informant's name and contact number.

During a first call, how should the conversation be conducted?

Be mindful of appropriate speed of conversation and clearly pronounced speech.

How many representatives from the funeral home should ideally go on a home removal?

Two representatives.

Who should the first call informant always be if the decedent was not on hospice?

The Police.

Is a GPL always required during a home removal?

False.

Is 'implied permission to embalm' during a removal acceptable?

False.

What should the appearance of personnel be during a first call?

Standards should be established by the company.

When should a cot be brought in for removal during a house call?

After visiting with the family.

What is the appropriate practice upon transfer regarding the deceased?

The deceased should be accompanied at all times.

What is the appropriate paperwork for a veteran?

DD214.

What are items a family could be encouraged to bring to the arrangement?

Social security information, clothing, insurance information.

What is the typical method the funeral home receives a death notice?

Phone call.

Can you always make a second first impression?

False.

What is important to remember when answering the phone at a funeral home?

Speak slower and be crisp and clear.

What is not a necessity for a first call sheet?

Religion.

What type of agreements are needed for preparing and completing a body transfer?

Transactional.