ARE 112 Final MC

The topic of values and beliefs from class was from:

A. The Young Woman Case
B. The Goal
C. The behavior school of management
D. Two of the answers provided are correct
E. The Beer Bust Case

A. The Young Woman Case

The use of the term "the four horsemen" in class was related to:

A. none of the answers provided are correct
B. conflict resolution
C. how to improve throughput
D. how to integrate the systems approach
E. the various driving forces

B. conflict resolution

The example in class that included the mother, the daughter, and the son was about:

A. focusing on the interest, not the position
B. fact-based analysis tool discussed in class
C. the danger of stonewalling
D. two of the answers are correct
E. all three answers provided are correct

A. focusing on the interest, not the position

At the end of Babe \_______________ (was) were \_________________.

A. Rex and Fly and Babe and Farmer Hogget , in the competition arena
B. Rex and Fly were running around Babe
C. Rex and Fly and Babe , in the competition arena
D. Everyone ... , in the truck going home
E. Babe and Farmer Hogget .. , in the competition arena

E. Babe and Farmer Hogget .. , in the competition arena

Trust, feedback, quality control, and shared values are terms from class that relate to:

A. projects
B. change management
C. teams
D. conflicts
E. leadership

C. teams

Statistical fluctuations that affect the throughput usually occur at the:

A. rope
B. anywhere in the system
C. at the drum and buffer and rope at the same time
D. drum
E. buffer

D. drum

As discussed in class, (an) event(s) that is related to the start of the classical school of management was:

A. the industrial revolution
B. improvements in agriculture that resulting in improved nutrition for workers
C. all three answers provided are correct
D. use of electricity to power plants
E. two of the answers are correct

E. two of the answers are correct

At the start of class we had the exercise of listing innovations since World War II to emphasize the importance of:

A. management styles
B. organizations
C. the classical school
D. communications
E. culture

B. organizations

Which one of the following is not one of the consultant styles from class:

A. Pathfinder
B. Analyzer
C. Planner
D. Stabilizer
E. Cheerleader

C. Planner

The application of the "Indy 500" was used in our discussion on:

A. DBR
B. how Babe won the contest
C. conflicts
D. teams
E. administrations

D. teams

Of the following terms from class, which is the closest one relate to "the goal" in terms of the theory of constraints?

A. Ultimate productivity
B. Rope
C. Balance
D. Throughput
E. Error rates

D. throughput

In the STS, the group that does not have its own "system" is:

A. the workers
B. the managers.
C. the owners
D. the technology side of the organization

B. the managers

Descriptive, diagnostic, and prescriptive are steps, discussed in class, for the:

A. analysis process similar to the McKinsey MECE
B. negotiations process
C. approach to the theory of constraints
D. two of the answers are correct

A. analysis process similar to the McKinsey MECE

The example in class of the rich tourist and the poor vendor was from the discussion on:

A. conflict resolution
B. the behavioral school
C. learning
D. the systems approach
E. drum-buffer-rope

A. conflict resolution

The article "The Aristotle Project" emphasized the importance of recognizing:

A. growth
B. errors
C. ethics
D. education
E. norms

E. norms

The Likert scale is used to:

A. measure the SPC data points
B. two of the answers are correct
C. in the analysis of variance calculations for statistical fluctuations
D. convert qualitative data to quantitative data

D. convert qualitative data to quantitative data

At the start of The Goal when Alex was trying to figure out what was wrong with the plant after he had met Jonah he was eating pizza and drinking a beer:

A. on the hillside overlooking the plant
B. at home
C. in his office late at night
D. with Lou
E. back at the airport

A. on the hillside overlooking the plant

From The Goal, a plant in which everyone is working all the time is one that:

A. was balanced in Alex's terms at the beginning of the book
B. minimizes operational expense
C. is inefficient
D. was balanced in Jonah's terms
E. two of the answers are correct

E. two of the answers are correct

In our Organizational Design Framework from the start of class - a diagram - which one of the following was not included:

A. Tasks
B. People
C. Systems
D. Communications
E. Culture

D. communications

From class we saw that changes in behavior can come from:

A. Facts B. Two of the answers are correct C. Uncertainty D. Experience manifestation process discussed in class E. Values

A. facts

If you are a "star" you:

a. generate and lot of cash and use a lot of case
b. you just have high market share
c. generates a lot of cash
d. uses a lot of cash

a. generate and lot of cash and use a lot of case

In class we commented that the level of management control is set by:

a. the strategic matrix
b. the management matrix
c. the vertical or horizontal structure
d. decisions rights
e. the leadership matrix

d. decisions rights

The idea of bargaining power others in the business setting was part of the:

a. BCG growth-share matrix
b. marketing mix
c. five forces model
d. all the answers are correct
e. balanced score card

c. five forces model

In the IBM book Lou states that \________ was the most important aspect of running the organization.

a. marketing
b. culture
c. BPR
d. communication

b. culture

In the Duke hospital case to fix their problems they:

a. downsized the operation so change could be made.
b. brought in consultants to help them thru the process
c. moved from a mission-bound focus to a goal-oriented focus.
d. made incentives for both promotion and compensation

c. moved from a mission-bound focus to a goal-oriented focus.

From our discussion on the balanced scorecard we:

a. commented that the "term" balance was used to give approximately equal importance to each component.
b. commented that the "term" balance was not used to give approximately equal importance to each component.

b. commented that the "term" balance was not used to give approximately equal importance to each component.

The ADM case from class was related to \_______ .

a. human resources
b. decision making
c. ethics
d. supply chain management

c. ethics

8. In our discussion on "decision rights" which word does not fit:

a. perform
b. output
c. recommend
d. input
e. agree

b. output

The \_________ ethical rule is the greatest good for the greatest number of people

a. Utilitarian
b. Justice
c. Practical
d. Moral rights

a. Utilitarian

Span of control has to do with:

a. strategy setting
b. supply chain management
c. number of direct reports
d. learning

c. number of direct reports

With regards to the threats to change, in the Duke hospital case the initial response from clinicians and administrators was \____________________ .

a. Impact of culture
b. Impact of culture
c. Time frame
d. Threat to position power
e. Loss of existing benefits

d. Threat to position power

In \___________________________ strategy for change will generally be slower but more lasting

a. rational persuasion
b. shared-power
c. synergy
d. consensus
e. force-coercion

b. shared-power

The terms "invent" and "diffuse" and "monitor" are part of the:

a. democratic model
b. virtual model
c. innovation model
d. horizontal model

c. innovation model

14. The strategic tools used in the Wile E. Coyote assignment was:

a. the analysis model
b. SWOT
c. Porter's Five
d. the value chain e. the decision model

b. SWOT

15. Linking the ideas to the deed is related to:

a. EI
b. BPR
c. supply chain
d. leadership
e. Research and development

e. Research and development

The theme of the Mintzberg article on management was to:

a. detail the "education" of the modern manager
b. none of the answers are correct
c. show that the modern manager needs to find his or her own style and not to copy a standard form of management
d. reflect on the values basis of a manager such as Lou in the IBM book.
e. discuss the myths about managerial work

e. discuss the myths about managerial work

The dog was part of the:

a. BCG growth-share matrix
b. all the answers are correct
c. marketing mix
d. five forces model
e. balanced score card

a. BCG growth-share matrix

From the IBM book "...no one would say yes, but everyone could say no." referred to:

a. decision making
b. promotions to the manager level at IBM
c. the entry into the personal computer market
d. the old marketing approaches

a. decision making

In the IBM book Lou talks about the levers in reference to \_________

a. operations
b. customers
c. motivation
d. marketing

c. motivation

When a manager and the owner have a conflict over rewards, we have an example of:

a. alignment dynamics
b. conflict resolution
c. interest versus position
d. all the the answers are correct
e. agency and principle theory

e. agency and principle theory

Our discussion on "decision rights" was in part an example the broader topic(s):

a. leadership frameworks
b. linear thinking
c. two of the answers provided are correct
d. management tools
e. process thinking

d. management tools

22. The phases of change management include:
a. assessment
b. reconciliation
c. none of the answers are correct
d. hypothesis testing
e. refreezing

e. refreezing

23. In class we commented that the areas or the focus of creativity was (were):

a. Productivity and new products
b. New products
c. Productivity and new products and new structures
d. New structures
e. Productivity

c. Productivity and new products and new structures

24. The "tiers" we discussed in class are found in the:

a. conceptual supply chain
b. buy side
c. none of the answers are correct
d. team structures
e. sell side

a. conceptual supply chain

25. In our class discussion the "reach" of the organization was related to the organization's \_________ .

a. ethics
b. strategy
c. supply chain
d. stakeholders

d. stakeholders

One of the reason or causes of the start of the classical school from class was:

a. the new communication networks
b. the industrial revolution
c. declining birth rate
d. all were discussed as reasons or causes of the start of the classical school
e. none of the answers are correct

b. the industrial revolution

Decisions, from our class notes, relate to:

a. all the answers provided are correct
b. resource allocation
c. none of the answers provided are correct - the discussion on decisions was on methods only and not substance.
d. resource acquisitions
e. resource utilization

a. all the answers provided are correct

In the article "What Leaders Really Do" the author states that leaders need to be able to :

a. communicate
b. think introspectively
c. plan
d. two of the answers are correct
e. organize people

a. communicate

"To gain public opinion" was found in:

a. The Art of War
b. In the IBM book
c. All of the answers were found in the "behavioral model" from class when applied to each of the books
d. The Principles of War
e. None of the answers are correct

d. The Principles of War

From class we discussed incremental changes as:

a. two of the answers are correct
b. Changes to structures
c. all three answers are correct
d. Changes to ownership
e. Solving performance gaps

e. Solving performance gaps

6. Comfort with ambiguity is related to:

a. Self-Regulation
b. Empathy
c. Social Skills
d. Motivation
e. Self-Awareness

a. Self-Regulation

In the HBR article "What Leaders Really Do" the author stated that leaders:

a. all three answers are correct
b. struggle thru change
c. organize
d. plan
e. two of the answers are correct

b. struggle thru change

When a manager and the owner have a conflict over rewards, we have an example of:

a. alignment dynamics
b. all the the answers are correct
c. interest versus position
d. agency and principle theory
e. conflict resolution

d. agency and principle theory

The ideas of "working hard" and "inspiring others" relate to:

a. leadership
b. strategic thinking
c. Anthony's hierarchy
d. the moral rights rule
e. theory Y and theory X

a. leadership

Avoidance and accommodation are types of:

a. all the answers are correct
b. conflict resolution types
c. origins of conflicts
d. types of conflict
e. types of negotiations

b. conflict resolution types

In one of the HBR articles, the author discusses "threshold capabilities" for leadership which are:

a. understanding the importance of change
b. Intelligence and technical skills
c. early failures in leadership as a learning experience
d. Two of the answers are correct
e. the basic style of leadership for the particular situation

b. Intelligence and technical skills

From class, in the framework for strategic thinking the disciplined approach to only do what matters is:

a. the "narrowing for expanding" theory
b. strategic intent
c. contingency thinking
d. aligning

b. strategic intent

13. Which of the following is from "The Strategic Analysis of Wile E. Coyote?
a. Two of the answers are correct
b. Four P's
c. SWOT
d. Balanced Scorecard
e. BPR

c. SWOT

The argument over the orange was:

a. an example from conflict resolution
b. an example from the four'p
c. none of the answers are correct
d. an example from leadership
e. an example used the Duke hospital case

a. an example from conflict resolution

In a "functional conflict"

a. the disagreement is primarily about responsibilities
b. compromise is the best solution
c. all three answers provided are correct
d. the result should be to move the process forward

d. the result should be to move the process forward

Role ambiguities and unresolved prior conflicts are examples of:

a. none of the answers are correct
b. types of conflicts
c. two of the answers are correct
d. conflicts
e. causes of conflicts

e. causes of conflicts

The EI component of \__________________ is particularly important in the modern organization with the increasing use of teams, rapid pace of globalization, and the need to retain talent.

a. Motivation
b. Empathy
c. Social Skills
d. Self-Regulation
e. Self-Awareness

b. Empathy

In terms of "the innovation model" when the chemist from 3-M gave to "postit's" to the administrative staff, it is an example of:

a. Validate
b. two of the answers are correct
c. Diffuse
d. Experiment
e. Monitor

c. Diffuse

Which of the following terms are not found in the leadership definition from class?

a. culture
b. strategic fit
c. none of these terms are found in the leadership definition
d. all of these terms are found in the leadership definition
e. mission and vision

d. all of these terms are found in the leadership definition

Market share is included in:

a. The BCG Matrix
b. None of the answers provided are correct
c. The Five-Forces model
d. The balanced scorecard

a. The BCG Matrix

21. In the article "What Leaders Really Do" the author states that leaders

a. two of the answers are correct
b. look for the right fit between the people and the job
c. look for the right fit between the people and the vision
d. set the vision and have the manager deal with the "fit" issues as the author described them.

c. look for the right fit between the people and the vision

In class we emphasized leadership was:

a. found in both the horizontal and hierarchical structures
b. a theory
c. a verb
d. a noun
e. all are correct

c. a verb

23. The clinical pathways are an example of a component of:

a. ERP
b. the four P's
c. balanced scorecard
d. all the answers are correct
e. change management

c. balanced scorecard

The concept or idea of the accepted behavior based on values, beliefs, and facts, but primarily values from class is:

a. Guiding principles
b. Part of the shared powers approach
c. Norms
d. Two of the answers are correct
e. Part of EI

c. Norms

Persuasiveness is related to:

a. Empathy
b. Self-Regulation
c. Social Skills
d. Self-Awareness
e. Motivation

c. Social Skills

26. In the article "What Leaders Really Do" the author states that leaders:

a. do planning but do not budgeting
b. two of the answers are correct
c. set direction by planning and budgeting
d. set direction
e. do not do planning

b. two of the answers are correct

27. The terms "scalable" and "life-style" have to do with:

a. Entrepreneurship
b. two of the answers are correct
c. none of the answers are correct
d. EI
e. The business model

c. none of the answers are correct

The principal and agent problem is solved with the a (an):

a. horizontal structures to make the process more efficient
b. all the answers can be used to solve the problem
c. contract between the agent and the principal
d. ethical rule
e. span of control

c. contract between the agent and the principal

In the HBR article "What Makes a Leader," the author states that \_______________is the most easily recognizable EI component.

a. Motivation
b. None of the answers are correct, the author stated that the EI components were situational and varied from one case to another.
c. Complexity
d. Empathy
e. Leadership

d. Empathy

In terms of "the innovation model" making new ideas practical is:

a. Integrate
b. two of the answers are correct
c. Invent
d. Monitor
e. Develop

e. Develop

In one of the HBR articles, the author states that management has to do with:

a. two of the answers are correct
b. complexity
c. alignment issues
d. coping with change
e. none of the answers are correct

b. complexity

The Duke hospital case was about using \_____________________ affect change.

a. the balanced scorecard
b. the four P's.
c. the crossover approach
d. Three of the answers are correct
e. Porter's five forces

a. the balanced scorecard

From one of the HBR articles on leadership, in a situation where a team botches a presentation, its leader resists the urge to scream. Instead, the team leader considers possible reasons for the failure, explains the consequences to the team, and explores solutions with them. This is an example of:

a. Social skills
b. Self-regulation
c. Self-awareness
d. Motivation
e. Empathy

b. Self-regulation

Both The Art of War and The Principles of War emphasized:

a. That uncertainty and lack of information was the biggest problem in warfare.
b. None of the answers are correct - the two books took differing view of strategy.
c. The difficulty in coming up with a strategy
d. The difficulty in implementing the strategy

d. The difficulty in implementing the strategy

Linking the ideas to the deed is related to:

a. supply chain
b. BPR
c. Research and development
d. EI
e. leadership

c. Research and development

Honest and consistent are part of:

a. two of the answers are correct.
b. the integrity line
c. the Deloitte case
d. the Starbuck's strategic plan
e. the "What Make a Leader" formula

b. the integrity line

The terms "degree of change" and "redistribution of power" and "disruption of routine" from class have to do with:

a. leadership from one of the HBR articles
b. management from one of the HBR articles
c. the EI concept
d. two of the answers are correct
e. the change process

e. the change process

The ability to learn from experiences and then make changes with some degree analysis as to the possible result is a characteristic of:

a. The learning organization
b. two of the answers are correct
c. The value-analysis model
d. The systems model
e. Contingency thinking

a. The learning organization

In one of the HBR articles ("What Leaders Really Do"), the author states that the current management structures are driven primarily by:

a. none of the answers are correct
b. two of the answers are correct
c. emergence of large organizations
d. advances in technology
e. population shifts

c. emergence of large organizations

The idea, from class, of the "business model" is part of:

a. leadership
b. creativity
c. the behavioral school
d. strategic thinking
e. two of the answers are correct

d. strategic thinking

In the article "What Leaders Really Do" the author states that leaders

a. are responsible for controlling activities
b. are responsible for solving problems
c. all three answers provided are correct
d. none of the answers provided are correct.

d. none of the answers provided are correct.

With regards to the threats to change, in the Duke hospital case the initial response from clinicians and administrators was \____________________ .

a. Impact of culture
b. Time frame
c. Impact of culture
d. Loss of existing benefits
e. Threat to position power

e. Threat to position power

Best practices, as discussed in our class, are found in:

a. all three answers provided are correct
b. transactions processing systems
c. ERP's - enterprise resource planning systems
d. operational information systems

ERP's - enterprise resource planning systems

Planning and budgeting belong, from the articles we read, to:

a. Both managers and leaders
b. Leaders
c. Managers

c. Managers

The big picture of what an organization does is found in:

a. all answers are correct
b. the critical success factors
c. the vision statement
d. the mission statement
e. two of the answers are correct

d. the mission statement

One of the frameworks for conflict resolution was to:

a. focus on the outcome first
b. include some emotional quotient as to the results of the outcome
c. focus on the problem and the people both
d. focus on the interest not the position

d. focus on the interest not the position

In The Principles of War the author makes a point:

a. It is important to "remain faithful throughout to the principles"
b. two of the answers are correct
c. all three answers are correct
d. The principles a require more than normal intelligence
e. The principles of war are quite simple

b. two of the answers are correct

In one of the two leadership articles from HBR, it was stated that "Knowing one's emotions, strengths, weaknesses, and values; and impact on others" was:

a. Empathy
b. Social Skills
c. Self-Regulation
d. Self-Awareness
e. Motivation

d. Self-Awareness

Applying EI to Dr. Meliones at Duke Children's Hospital, when he walked through the hospital at the start of the article and saw the young patient with difficulty breathing :

a. Motivation
b. Social Skills
c. Self-Regulation
d. Empathy
e. Self-Awareness

d. Empathy

When one looks at an opportunity for its "strategic fit" one needs consider if the project:

a. advances the mission
b. is an internal fit
c. two of the answers are correct.
d. meets to the Porters Five Forces Test
e. is validated by the Pareto analysis

a. advances the mission

In one of the HBR articles ("What Leaders Really Do"), the author discounted the importance of \___________________ for leadership to be effective.

a. diversification
b. return on investment and net income
c. long-term planning
d. growth in market share
e. Two of the answers are correct

c. long-term planning

From the classical school, the approach to eliminate an organizational structure based on social standing was from:

a. Henderson
b. Weber
c. The "technicians"

b. Weber

From class we discussed one of purposes of an organization is to:

a. optimize a goal
b. articulate a goal
c. maintain the goal
d. none of the answers provided are correct
e. two of the answers are correct

a. optimize a goal

54. From one of the HBR articles on leadership, a portfolio manager at an investment company sees the fund tumble for three consecutive quarters. Major clients defect. Instead of blaming external circumstances, the manager decides to learn from the experience—and engineers a turnaround. This is an example of:

a. Empathy
b. Self-awareness
c. Motivation
d. Self-regulation

c. Motivation

Creativity can be found in:

a. processes or productivity
b. two of the answers are correct
c. products
d. all three answers are correct
e. structures

d. all three answers are correct