Massage Envy

Why should we hire you?
(C.A.R.E)

You should hire me because I remain:

1. Calm during a rush & can handle guests & concerns professionally

2. Attentive

   Listen to each client’s goals

   Empathize with their needs

   Provide a welcoming, personalized experience————————-

3. Retention-Focused-Recommend cost-saving memberships that support wellness——

4. Encourage consistent visits to build loyalty————-

What are your strengths and weaknesses?

My strengths are **I'm a MULTI-TASKER ORGANIZED, OUTGOING**

ONE OF MY WEAKNESSES IS **THAT I WRITE DOWN TOO MANY NOTES BC I WANT TO KNOW EVERYTHING IMMEDIATELY WHILE TRAINING** but FOUND THAT I CAN RELY ON NOTES TOO MUCH IN FRONT OF A CUSTOMER WHEN TRYING TO FIND A ANSWER **SO I'VE LEARNED THE BEST APPROACH IS More HANDS ON TRAINING and REPETITION TO SOLIDIFY INFORMATION IN MY MIND**

How would you increase the spa's profit or grow our clientele through the front desk? (R.R.R)

Retention through MEMBERSHIPS:

Educate guests on personalized membership savings & Health benefits in a welcoming environment

• Retail

Reinforce therapist product recommendations by:

Recommending Retail products to enhance results

• REMIND CUSTOMER'S OF THEIR NEXT APPOINTMENT

• to maintain results and support overall wellness goals

What services does Message Envy offer?

They offer

C-(customized ALL FOR FACE)

• CUSTOMIZED Facials,

• Chemical Peels

• Microdermabrasion To target specific skin care goals

2. MASSAGES

3. Body stretch services to HELP WITH FLEXIBILITY & RECOVERY

What are the core values of Message Envy?

(One Great Elaphant Can Empathize)

The core values of Message Envy are:

1. Optimism (One)

2. Gratitude (Great)

3. Excellence (Elaphant)

4. Consistency (Can)

5. Empathy (Empathize)

List some of the services offered by Message Envy.

Message Envy offers:

1. customized facials
2. chemical peels
3. microdermabrasion
4. massage
5. body stretch services.

What are the key values upheld by Message Envy?

The core values of Message Envy include:

1. Optimism
2. Gratitude
3. Excellence
4. Consistency
5. Empathy.

Sell me this pen

P.E.N

Problem: What problems have you had with this pen?

Efficiency-

• If they say it leaks say: * This pen uses a sealed ink cartridge specifically designed to never leak.

• If they say it's uncomfortable:

This pen is designed ergonomically with a contoured rubber grip to prevent hand cramping

• NOW CLOSE:

Why don't you try it for the rest of this interview and see if it feels better?"

Describe a time you dealt with an unhappy customer

1. Guest: At Sun Tan City, a Guest stepped out of the booth with an uneven tan right before a big event she had that night.

2. I was Grateful to have caught her before she left & GREATLY Empathized how stressful this situation could be before a event.

3. I Guided her by recommding a blending mitt and a self tanning lotion to fix the streaks so she could leave feeling confident.

4. Before she left she went from panicked to Grateful and asked when I was working next so she could book her future appointments with me.

What is important to ensure good customer service?

To me GOOD CUSTOMER SERVICE Means

1. Being CONSISTENT

• By CREATING A QUALITY EXPERIENCE CONSISTENTLY FOR EVERYONE THAT WALKS IN THE DOOR.

2. It means BUILDING a CONNECTION: By using Empathy to BUILD A REAL CONNECTION to UNDERSTAND WHAT THEIR PAIN POINTS ARE TO MAKE SURE THEY FEEL HEARD & ACKNOWLEDGED

3. And it means HAVING COMMITMENT as a EXPERT ADVISOR TO EDUCATE CLIENTS on MEMBERSHIPS and PRODUCTS so they can ACHIEVE the SAVINGS & results they want.

How would you describe yourself as a coworker?

I would describe myself as

1. Positive bc HAVING A POSITIVE ATTITUDE INCREASES MORALE AND SETS A WELCOMING TONE FOR OUR GUESTS.

2. Professional and stay calm under pressure and try to lead by example

3. Proactive: WHEN I SEE A COWORKER IS FALLING BEHIND ON LAUNDRY OR A FRONT DESK DUTY that NEEDS TO BE DONE, I JUST DO IT TO HELP THINGS RUN SMOOTHER

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