body language

55% body language / 38% tone / 7% words

3 common types of tone

1. aggressive

2. assertive

3. passive

1. aggressive

angry, loud

2. assertive

in control, serious

3. passive

quiet, bored

5 elements that make up tone

1. timbre

   a. how voice feels

2. enunciation

   b. clarity of pronunciation

3. pace(speed)

4. pitch

5. volume

proxemics

the study of how people use the space around them

intimate space

less than 1.5 feet

personal space

1.5-4 feet

social space

4-12 feet

public space

more than 12 feet

ideal work body language

• smile and make eye contact when greeting others, shake their hands

• in a meeting- lean forward, feet flat, and make eye contact when someone is talking

• avoid hands in pockets and crossing arms/legs when talking to someone