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What is a new patient?
Someone who has never seen the doctor/ hasn’t seen him for 3+ years.
What is a established patient?
Someone who has seen the doctor in 3 years
How do you schedule an appointment on a matrix?
Before or after
How long should patients wait to be seen?
20 minutes
What do you do if the doctor is running late?
Ask the patient if they’d like to wait, or if they would like to reschedule for another day
What information is needed when scheduling a new patient?
DOB, name, Insurance, Phone #
What is an appointment card used for?
To put date and time of your FU appointment
what are walk ins?
people who did not create an appointment with the doctor; randomly comes in
What must you ask to a patient when scheduling an appointment on the phone?
Demographic, billing information
How do you record a patients name when scheduling an appointment?
Last name, first name
Wave booking (Pros and Cons)
if someones late it doesnt affect them
can’t spend more time with a patient
Modified wave booking (Pros and Cons)
allows more time with a patient in the second part of the hour
more waiting time for others
Double booking (Pros and Cons)
quickerish, can have a lot of patients at once (2)
rushed
Time Specific booking (Pros and Cons)
Specific times for patients
If someones late, this ruins everything
Open Booking (Pros and Cons)
comes at random times
waiting room will have a lot of people
Cluster booking (Pros and Cons)
easier for providers, booking a specific time
a lot of people, specific day may not be available for people
Note 
Flashcard (78)