EOP101: Workplace Communication, Vocabulary, and Terminologies

Self-Presentation, Branding, Identity

In the workplace, what are the parts of the Self?

Workplace, Communication, Jargons

What are elements present outside of the Self?

Workplace Communication

It is the way in which an organization gives the public and its employees information about its aims and what it is doing.

Control, Motivate, Inform, Persuade

What are the functions of communication?

• Job Satisfaction,

• Lesser Conflict

• Increased Productivity

• Formation of Relationships

• Proper Use of Resources

What does communication result in?

Verbal and Non-Verbal Communication

What are the types of workplace communication?

Verbal Communication

It is a kind of workplace communication that includes oral and written communication.

Oral Communication

This type of verbal communication that is present in meetings, presentations, lectures, workshops, and conversations.

Written Communication

This type of verbal communication that is seen in emails, instructional emails, instant messages, website content, and business documents.

Non-Verbal Communication

It is a kind of workplace communication that involves facial expressions, body movement, gestures, eye contact, proxemics, haptics, paralinguistic, appearance.

Non-Verbal Behaviors

It contributes to 90% of communication range.

Albert Mehrabian

His work on spoken communication revealed that:

• 55% of it was composed of body language;

• 38% of it included voice, tone, modulation, pauses, and vice versa; and

• 7% of it were words.

Teachers’ Hurdles in Non-Verbal Communication

• Lack of motivation to participate

• Lack of social interactions

• Hesitancy to communicate and participate

• Teacher’s online presence

• Limited discourse

• Clarity of discussion

• Code switching

• Feeling of disengagement between teachers and students

• Chalk-and-blackboard learning

Vocabulary

It is a sum or stock of words employed by a language, group, individual, or work in a field of knowledge.

Productive, Passive, Active

What are the types of vocabulary?

Jargons

• French words, “chatter of birds.”

• It is a language specifically used in a particular field, profession, or group.

Uses and Abuses of Jargons

• Describes the world in which we live in

• Gives sense of belongingness

• Can give feeling of exhaustion

• Can be addictive

Ways to Sound Professional

1. Use modal

2. Check your grammar

3. Use vague language

4. Use negative questions