Host Exam

What is meant by “completing the checklist with integrity?”

Don’t lie about what you do.

How often do we check the bathrooms? What are some things to look for when completing a restroom check?

Every 30 minutes

Every 15 minutes while on a waitlist

Where do we seat older guests with disabilities?

Close to the front door

Where do we place highchairs, booster seats, and slings at the table?

Out of the isle.

How do you seamlessly execute accommodating a highchair, booster seat or sling for a table?

Asking someone to meet you at the table.

You are seating some guests and they ask to sit at a different table. What will your verbiage be?

Yes of course, what table would you like?

Who do you tell when this happens?

The board host

What should be done if a server is not assigned to the section the guest has requested?

Find a server or ask a manager

What do we say instead of… Guys:

Ladies and gentlemen

What do we say instead of… Thank you

Thank you very much

What do we say instead of.. You’re welcome

My pleasure

What do we say instead of… I don’t know

I’m unsure, let me find out for you.

What do we say instead of… No

Unfortunately not

What do we say instead of… Can I

May I

What do we say instead of… Yes

Absolutely

What do we say instead of… We can’t do that

I’m unsure, let me see what we can do.

What is another way to phrase the question… “How many?”

Welcome to Saltgrass, how many in your party?

What do you do if a guest indicates that they would like to purchase a gift card or place a to-go orders?

Gift cards at the bar

Gesture to the to-go room.

How long is it acceptable for an incoming guest to wait before being greeted?

15 seconds

Who’s job is it to pull out chairs for the guests? What are some techniques for properly executing pulling out chairs.

It’s everyone job. Pull out chairs when you get to the table.

What do we mean by taking our time in front of the guests?

Walk at their pace, don;t rush them. Place menus down after they sit.

Who should the hosts inform if more silverware is needed?

Other hosts

What is offered to a table with children?

Kids menu, crayons, ask about high-chair/booster seat

Who can assist with bring highchairs or slings to the table?

Everyone

What are the core values?

1. PEOPLE - People come first

We have a real passion for spending time on what matters most, people. The guest is the reason for our existence. “There are no spare guests” Nice is free

2. QUALITY - Commitment to quality

We are passionately committed to providing the best dining experience. Look at every plate. Touch every table.

3. INTEGRITY - Be honest

We believe you must be honest with yourself, the staff,, and the guests always. Ask yourself, “Am I giving 110%”

4. PURPOSE - To be a leader

Treat each “moment of truth” as though it were the first impression of every guest. Service, quality, and profitability are equally important.

5. INNOVATION - Continue to improve

We are committed to continually finding creative ways to improve. We improve through the feedback of our guests and staff.

6. OPEN DOOR - Open door

We believe in breaking down the barriers that stop us from communicating.

7. RESPONSIVENESS - Action Oriented

Do it, fix it, try it, change it, and do it all over again. Encourage the “fix it now” environment when mistakes are made and commit to doing it right the first time.

8. FUN - Have a good time

We take what we do seriously, but we know how to have a good time doing it. Out fun will translate into our guests feeling right at home.

9. PERSEVERANCE - Determination to succeed

Dedicated to achieving goals or success despite difficulties, obstacles, or discouragement, true grit.