Tourism Grade 11 Study Guide

Flashcards on Tourism Grade 11 topics, including transportation, airports, tourism sectors, domestic, regional, and international tourism, culture and heritage, foreign exchange, map work and tour planning, marketing, and customer care.

Transport services in South Africa

Connects tourists' place of departure with their destination, including road, air, rail, and water travel.

Inbound flights

Arrive in South Africa from another country.

Outbound flights

Go from South Africa to another country.

Domestic flights

Fly between airports in the same country.

Regional flights

Fly to neighboring countries.

Intercontinental flights

Long-distance flights between two continents.

Transcontinental flights

Fly across a continent.

Connecting flights

Involve landing at an airport between departure and arrival points with a change in flight number.

Long-haul flights

Long-distance journeys typically taking more than 6 1/2 hours.

Medium-haul flights

Flights that take 3 to 6 hours.

Short-haul flights

Short-distance flights of less than 3 hours.

Chartered flights

Operate on request to suit the needs of the client.

International airports

Gateways through which tourists enter or leave South Africa, also handling domestic flights.

National airports

Handle only domestic flights.

Privately owned airports

Are not operated by Airports Company South Africa (ACSA).

South African Airways (SAA)

South Africa's national carrier with its hub at OR Tambo International Airport, operating domestic, regional, and international flights.

Budget airlines

Airlines that do not include extra services in the price of a ticket.

Landside (airport)

Area outside the passenger terminal building, accessible to the general public.

Airside (airport)

Areas where airplanes park to load passengers and baggage, including ramps, tarmacs, and runways.

Terminal (airport)

Building where passengers arrive and depart, including ticket counters, shops, and lounges.

Baggage

Articles and personal items that a passenger needs to wear or use during their journey.

Checked baggage

Baggage placed in the airline's custody, weighed, labeled, and placed in the hold of the aircraft.

Carry-on items/Hand luggage

Unchecked baggage kept by the passenger.

Aisle

Passage way that runs down the center of the cabin.

Galley

The kitchen area where the flight crew prepare food for passengers

Cockpit

Area at the front of the aircraft where the pilots sit

Overhead storage bins

Small cupboards above the seats where passengers can place hand luggage.

Tray tables

Used for food and drinks or as a desk.

Cargo hold

Area where checked baggage and cargo is stores.

Baggage wrapping equipment

Wraps baggage in strong stretch plastic to protect against damage and theft.

Flight Information Display Screens (FIDS)

Show the flights, arrival and departure times, boarding gates, and the status of each flight.

Public address system

Used to make announcements, such as flight boarding information.

Metal detectors

Used at security checkpoints to check whether passengers have any metal objects.

Thermal body scanners

Register body temperatures to identify passengers who may have contagious diseases.

Biometric scanners

Scan biometric passports at automatic gates to verify personal details.

Minibuses

Vehicles such as standard 12 seater buses, used mainly by taxi operators as unmetered taxis to transport commuters from their place of residence to work. They are also used by tourists to travel from accommodation establishments to attractions

Coaches

Bus that take longer journeys (trips longer than 24 km) than commuter buses (trips of 24 km or less).

Megabuses

Large buses that can seat more than 70 passengers.

Sleeper coaches

These undertake long journeys often lasting through the night. They have reclining seats.

Charter buses

Used by tour operators for group tours.

Open-top buses

Used for sightseeing purposes, often with audio commentary.

Shuttle services

Bus or minibus that travels at regular intervals between two specific places such as a hotel and the airport, accommodation establishments and conference/meeting venues, or the airport and a car rental agency.

Baz Bus

Long-distance, hop-on hop-off bus service which caters for budget travelers like students and backpackers.

Commuter trains

Transport passengers from where they live to where they work.

Tourist trains

Long distance tourist trains, such as Shosholoza Meyl, are called mainline passenger trains or intercity trains because they travel on the main train lines between cities.

Scenic trains

Short distance tourist trains, called scenic trains, for example, the Atlantic Rail steam train that operates between Cape Town and Simon's Town.

Luxury trains

Offer only sleeper accommodation. They have luxurious options with different sized compartments.

Gautrain

Mass rapid transport system.

Cruise liner/Cruise ship

Passenger ship used for pleasure voyages, also referred to as transport as tourism.

Staterooms

First class cabins on cruise ships with facilities such as luxury bathrooms and concierge service.

Car rental

Car rental provides a flexible means of transport: tourists can drive themselves when they want to and where they want to.

Collision Damage Waiver (CDW)

Covers an accident or collision with the renter only paying a set amount

Theft Loss Waiver (TLW)

Covers the theft of the car with the renter only paying a set amount.

Personal Accident Insurance (PAI)

Compensates the renter in case of injury in an accident and covers the cost of medical treatment of these injuries.

Informal fluctuations

Changes in the value of one currency in relation to another on a daily basis.

Multiplier effect

How many times money spent by a tourist circulates through a country's economy.

Global Distribution System (GDS)

A computerised reservation tool used by licensed travel agents, online reservation sites, and large corporations.

Central Reservation System (CRS)

A computerised system that Hotels, airlines or car rental companies used to organise their booking and reservation process.

Domestic Tourism Growth Strategy (DTGS)

The Department of Trade and Industry (DTI) and the National Department of Tourism (NDT) determine policies and priorities that guide tourism development in South Africa.

Regional tourism

Takes place within a specific geographical area, for example Africa.

The Southern African Development Community (SADC)

An intergovernmental organization started in 1980 as the SADCC (Southern African Development Coordination Conference). In 1992 SADCC became SADC.

Regional Tourism Organization of Southern Africa (RETOSA)

The Regional Tourism Organization of Southern Africa promotes and markets tourism in the Southern Africa region

Itinerary

Written plan of the transportation, accommodation and activities that will make up each day of a trip