MGMT CH8 Culture change

How many levers of cultural change are their?

12

How do formal statements used to create cultural change?

Create or alter existing formal statements of organizational philosophy, mission, vision, and values, as well as materials to use for recruiting, selecting, and socializing.

How are slogans and sayings used to create cultural change?

Express corporate culture in a company language, slogan, sayings, and acronyms.

How are rites and rituals used to express cultural change?

They represent the planned and unplanned activities and ceremonies that are used to celebrate important events or achievements.

How are stories, legends, and myths used to create cultural change?

It is a narrative about an actual event that happened within the organization and that helps to symbolize its vision and values to employees.

How are leaders reactions to crises used to create cultural change?

How top managers respond to critical incidents and organizational crises sends a clear cultural message.

How does role modeling, training, and coaching help create cultural change?

Use structures training to deliver an in-depth introduction to their organizational values.

How does physical design help create cultural change?

Sends a strong and visible message about an organization’s culture.

How do rewards, titles, promotions, and bonuses help create cultural change?

People have a strong desire to be rewarded, and incentives fulfill this need.

How do organizational goals and performance criteria help create cultural change?

Many companies establish organizational goals and criteria for recruiting, selecting, developing, promoting, dismissing, and retiring people, all of which act as levers for communicating the desired organizational culture.

How do measurable and controllable activities help create cultural change?

Tell employees what aspects of their performance are most important to the company.

How does organizational structures and procedures help create cultural change?

Companies are increasingly modifying their work systems and procedures to make their cultures more collaborative and/or improve innovation, quality, and efficiency.

6 processes of cultural change

1. Formal statements

2. Slogans and sayings

3. Rites and rituals

4. Stories, legends, and myths

5. Leader reactions to crises

6. Role modeling, training, and coaching

Last 6 processes of cultural change

1. Physical design

2. Rewards, titles, promotions, and bonuses

3. Organizational goals and performance criteria

4. Measurable and controllable activities

5. Organizational structure

6. Organizational systems and procedures