Operations Management Chapters 1-4

true

many operations management decisions can be described as trade-offs: true or false

increased globalization

which of the following would tend to increase the importance of supply chain management? increased globalization; increased supply chain stability; lower levels of outsourcing; reduced competitive pressures; greater emphasis on global markets

system design

product design and process selection are examples of ____ decisions.

true

service often requires relatively greater labor content when compared to manufacturing: true or false

they force the decision maker to take into account qualitative issues such as personalities and emotions

which of the following is NOT a benefit of using models in decision making? they are easy to use and less expensive than dealing with the actual situation; they serve as a consistent tool for evaluation; they force the decision maker to take into account qualitative issues such as personalities and emotions; they provide a standardized format for analyzing a problem; they offer insights into fundamental issues at play in a decision-making setting

true

often the collective success or failure of companies’ operation functions will impact the ability of a nation to compete with other nations: true or false

true (customers’ willingness to pay for goods or services sets the value of these outputs)

in for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services: true or false

easy measurement of productivity

which of the following is NOT a characteristic of service operations? high labor content, easy measurement of productivity, intangible output, high customer contact, low uniformity of output

mass production

which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods? lean systems, craft production, supply chain, mass production, the Internet

false

true or false: measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials

false (is marketing’s responsibility)

true or false: operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods and services

manufacturable

marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____ designs will be.

agility

if one organization is better able to respond to changes in demand or opportunities, we say that organization exhibits higher _____.

true (Ford made mass production a financial success)

true or false: among Ford’s many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor

pareto phenomenon

the fact that a few improvements in a few key areas of operation will have more impact than many improvements in many other areas is consistent with the ______.

true

true or false: Elton Mayo Hawthorne’s experiments were significant contributions to the human relations movement, which emphasized the importance of the human element in job design.

outsourcing

managing the supply chain has become more important as a result of firms increasing their levels of

capacity

which of the following is essential to consider with respect to managing a process to meet demand? financial reporting standards, capacity, advertising, trends in fashion, global economic trends

finance

budgeting, analysis of investment proposals, and provision of funds are activities associated with the _____ function.

controlling

the process of comparing outputs to previously established standards to determine if corrective action is needed is called _____.

operations

which of the following is NOT an element of supply chain management? operations, logistics, location, processing, customers

add value

the essence of the operations function is to _____ during the transformation process.

communication skills (generally considered to be people skills)

knowledge skills usually don’t include

strategic

product design and choice of location are examples of _____ decisions.

forecasting demand

which is NOT an area of significant difference between manufacturing and service operations? customer contact, forecasting demand, uniformity of input, labor content of jobs, measurement of productivity

the creation of goods or provision of services

responsibilities of the operations manager include

false

true or false: goods-producing organizations are not involved in service activities

cutting, storing, transporting, analyzing

what are the types of transformation processes used by operations to convert inputs into outputs?