Agentforce Specialist Study Questions

What is the importance of Action Instructions when creating a custom Agent action?

A. Action Instructions define the expected user experience of an action.

B. Action Instructions tell the user how to call this action in a conversation.

C. Action Instructions tell the large language model (LLM) which action to use.

C. Action Instructions tell the large language model (LLM) which action to use.

Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?

A. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.

C. The number of tokens that can be processed by the LLM varies with total user demand.

B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.

What is a valid use case for Data Cloud retrievers?

A. Returning relevant data from the vector database to augment a prompt.

B. Grounding data from external websites to augment a prompt with RAG.

C. Modifying and updating data within the source systems connected to Data Cloud.

A. Returning relevant data from the vector database to augment a prompt.

Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?

A. Service Replies

B. Case Replies

C. Knowledge Replies

C. Knowledge Replies

For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

A. Indexes the uploaded files in a location specified by the user

B. Indexes the uploaded files into Data Cloud

C. Indexes the uploaded files in Salesforce File Storage

B. Indexes the uploaded files into Data Cloud

Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?

A. Field Generation, and that Dynamic Fields is enabled

B. Field Generation, and that Dynamic Forms is enabled

C. Flex, and that Dynamic Fields is enabled

A. Field Generation, and that Dynamic Fields is enabled

An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?

A. Select the latest Opportunities related list as a merge field.

B. Create a flow to retrieve the opportunity information.

C. Select the Account Opportunity object as a resource when creating the prompt template.

B. Create a flow to retrieve the opportunity information.

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A. Run a report on the Platform Debug Logs.

B. Query the Agent log data using the Metadata API.

C. Run Agent Analytics.

C. Run Agent Analytics.

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:

• Retrieve proprietary policy documents that are stored as PDFs.

• Ensure responses are grounded in approved company data, not generic LLM knowledge. What should UC do first?

A. Set up an Agentforce Data Library for AI retrieval of policy documents.

B. Expand the AI agent's scope to search all Salesforce records.

C. Add the files to the content, and then select the data library option.

A. Set up an Agentforce Data Library for AI retrieval of policy documents.

A customer service representative is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?

A. Invoke a flow which makes a call to external data to create a Knowledge article.

B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

C. Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

A. Einstein Reply Recommendations and Case Classification

B. Einstein Reply Recommendations and Case Summaries

C. Einstein Service Replies and Work Summaries

A. Einstein Reply Recommendations and Case Classification