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quantitative research
research that translates the social world into numbers that can be treated mathematically; this type of research often tries to find cause-and-effect relationships
qualitative research
research that works with nonnumerical data such as texts, field notes, interview transcripts, photographs, and audio recordings; this type of research often tries to understand how people make sense of their world
scientific method
a procedure for acquiring knowledge that emphasizes collecting concrete data through observation and experimentation
literature review
a thorough search through previously published studies relevant to a particular topic
hypothesis
A testable prediction, often implied by a theory
variables
two or more phenomena that a researcher believes are related; these will be examined in the experiment
operational definition
a clear and precise definition of a variable that facilitates its measurement
correlation and causation
a relationship between variables in which they change together and may or may not be casual
intervening variable
a third variable, sometimes overlooked, that explains the relationship between two other variables
spurious correlation
the appearance of causation produced by an intervening variable
ethnography
a naturalistic method based on studying people in their own environment in order to understand the meanings they attribute to their activities; also, the written work that results from the study
participant observation
a methodology associated with ethnography whereby the researcher both observes and becomes a member in a social setting
reflexivity
analyzing and critically considering our own role in, and effect on, our research
interviews
A formal or informal approach to elicit information from stakeholders by talking to them directly.
open-ended questions
a question asked of a respondent that allows the answer to take whatever form the respondent chooses
replicability
when a study's findings are able to be duplicated, ideally by independent investigators
validity
The ability of a test to measure what it is intended to measure
representativeness
the extent to which consumers in a study are similar to a larger group in which the organization has an interest
bias
an opinion held by the researcher that might affect the research or analysis
population
A group of individuals that belong to the same species and live in the same area
sample
A relatively small proportion of people who are chosen in a survey so as to be representative of the whole.
content analysis
the systematic coding and objective recording of data, guided by some rationale
experiment
A research method in which an investigator manipulates one or more factors to observe the effect on some behavior or mental process
independent variable
the factor that is predicted to cause change
dependent variable
the factor that is changed (or not) by the independent variable
social network analysis
a research method that involves the mapping of social ties and exchanges between them
objectivity
treating facts without influence from personal feelings or prejudices
reactivity
The ease and speed with which an element combines, or reacts, with other elements and compounds.
Hawthorne effect
a specific example of reactivity, in which the desired effect is the result not of the independent variable but of the research itself
research ethics
Standards of conduct that investigators are ethically bound to honor to protect their research participants from physical or psychological harm.
surveys
research method based on questionnaires that are administered to a sample of respondents selected from a target population
closed-ended questions
a question asked of a respondent that imposes a limit on the possible responses