Fundamentals- Collaboration & Teamwork: Special Terms

collaborative health care

A client-centered approach where different health care teams come together and work toward a common goal.

interprofessional teams

A setting in which two or more professionals work together.

consultation

The act of a provider formally proposing treatment with another provider, in a different specialty area, to determine best practices in client care.

referral

The act of directing a client from a provider to a specialist provider with delegation of responsibilities for responsibility of care.

discharge planning

Coordinating detailed planning for client's discharging, or leaving a facility, or level of care, to alleviate gaps, or oversights in treatments or care.

interpersonal communication

Person-to person communication skills within personal and professional relationships.

continuity of care

A process involving the client and the interprofessional team working cooperatively to achieve a shared goal of quality care over time through the continuum of care.

The Joint Commission (TJC)

An independent, not-for-profit, unbiased accreditation and certification agency, for assessing quality client safety and care of health care organizations.

closed-loop communication

Is the use of standardized terminology and procedures to ensure the message between sender and receiver is received, clarified and has been correctly interpreted.

I-SBAR-R

Standardized communication tool that delivers uniform information via the acronym I-SBAR-R, meaning introductions, situations, background assessment, recommendation and readback.

handoff report

A communication technique where one provider hands-off care of a client to another provider by a detailed and structured reporting method.

transcribing prescriptions

Upon receiving a provider's prescription (order) for a client, verify or read back the information, and then document the information correctly in the client's EHR.

verbal prescription

Provider verbally prescribing treatment, for a client, to another provider or nurse.

care transitions

The transfer of care of a client to or between different health care providers or settings.

comorbidities

The concomitant occurrence of two or more disease processes in the same client.

incivility

Behaviors in the workplace that negatively affect others such as gossiping, spreading rumors, rudeness, or refusing to help a coworker. It can be peer to peer (see also: lateral violence), supervisor to employee (vertical), and includes behaviors meant to harm, humiliate or distress another.

bullying

Recurring behavior of unwelcome action(s) intended to harm, humiliate, or distress another.

lateral violence

Incivility that is peer-to-peer, also known as horizontal violence.

vertical violence

Incivility from supervisor to employee, or vice versa.

zero-tolerance policy

A policy adopted by many organizations to describe null, or an absolute, no tolerance for incivility, bullying, harassment, or other acts of intimidation or violence in the workplace.

conflict management

A method to settle disagreements peacefully and respectfully, through compromise, and accommodation to each other s needs, sharing goals, and avoiding competition with the other party

cognitive rehearsal

An intellectual therapeutic technique where one envisions or visualizes an overwhelming, or an anxiety-producing situation.

emotional intelligence

Multifactorial qualities of emotional and social skills where the ability to recognize, understand, manage emotions and adapt to change are related to personal problem solving; efficiently coping with life s daily demands, difficulties and challenges professionally.