Nonverbal and Verbal Communication in Human Services

These flashcards cover key concepts in nonverbal communication, therapeutic techniques, and client interaction found in the notes.

Nonverbal Communication

Communication that occurs without words, including facial expressions, posture, gestures, tone, eye contact, and breathing.

Discrepancy

A mismatch between verbal communication and nonverbal signals, such as saying one feels sad while smiling.

Attending

Being fully present and focused on the client during communication.

Minimal Encourager

Small verbal or nonverbal cues that indicate to the client that the listener is engaged, such as nodding or saying 'mmhmm'.

Active Listening

Fully understanding both the content and emotions of what a client is communicating.

Cultural Differences

Variations in behavior, beliefs, and practices that can lead to misunderstandings in communication.

Confidentiality

The ethical principle of keeping a client's information private, with legal limitations regarding harm and abuse.

Informed Consent

The process of explaining services, rights, and risks to clients before the first session.

Empathy

The ability to understand and share the feelings of another from their perspective.

Paraphrasing

Restating what a client has said to clarify understanding, such as 'So you’re saying school has been really stressful.'

Open Questions

Questions that require more than a yes/no answer, used to encourage deeper discussion.

Use of Silence

Allowing pauses in conversation to give clients time to think and process their feelings.

Advice Giving

Directly telling clients what to do, which is generally avoided in therapeutic settings.

Strengths-Based Approach

Focusing on a client's past successes and coping strategies to build confidence and motivation.

Group Dynamics

The patterns of interaction between group members that facilitators observe during group sessions.