ADM 1300 Chapter 8: Managing Human Resources and Labour Relations

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human capital

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82 Terms

1

human capital

organization's investment in attracting, retaining and motivating an effective workforce

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2

talent management

view that the people in an organization represent a portfolio of valuable talents and skills that can be effectively managed and tapped in ways best targeted to organizational success

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3

job analysis

systematic analysis of jobs within an organization

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4

job description

list of objectives, responsibilities and key tasks of a job

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5

job specification

list of the specific skills, education and experience needed to perform a job

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6

forecasting internal supply

relates to the number and type of employees who will be in the firm at some future date

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7

replacement chart

shows how long a person will be in the position and who is qualified to move into that position

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8

employee information systems

systems that contain information on each employee's education, skills, work experience and career aspirations

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9

forecasting external supply

relates to the number and type of people who will be available for hiring from the labour market at large

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10

matching HR supply and demand

comparing future demand and internal supply, managers make plans to handle this

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11

recruiting

process of attracting qualified people to apply for available jobs

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12

internal recruiting

considering present employees as candidates for opening

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13

external recruiting

attracting people outside the organization to apply for jobs

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14

job fairs

candidates browse through the positions available and talk face to face with recruiters

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15

internships

short-term paid or unpaid positions where students focus on a specific project

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16

validation

process of determining the predicitive value of information

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17

application forms

recruiters use this data to decide if a candidate should be further evaluated

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18

assessment centre

provider of a series of exercises in which management candidates perform realistic management tasks while being observed by appraisers

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19

video assessment

showing potential hires videos of realistic work situations and asking them to choose a course of action to deal with the situation

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20

behaviour based interviewing

approach to improving interview validity by asking questions that focus the interview much more on behaviour than on what a person says

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21

new employee orientation

process of introducing new employees to the company's policies and programs, the co-workers and supervisors they will interact with and the nature of their job

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22

needs analysis

determines the organization's needs and the training programs necessary to satisfy those needs

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23

on the job training

placing the employee in an actual work situation and having a supervisor or experienced employee demonstrate how to perform on the task

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24

job rotation

having employees learn a wide variety of tasks and acquire more abilities as they are moved from one job to another

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25

off the job training

training performed at a location away from the work site

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26

vestibule training

employees performing work under conditions that closely stimulates the actual work environment

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27

management development programs

developmental programs in which manager's conceptual, analytical and problem-solving skills are enhanced

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28

networking

informal interactions among managers, both inside and outside the office, for the purpose of discussing mutual problems, solutions and opportunities

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29

mentoring

having a more experienced manager sponsor and teach a less experienced manager

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30

performance appraisal

formal program for evaluating how well an employee is performing a job; knowing how effective they are in recruiting and selecting employees

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31

appraisal process

manager defines performance standards

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32

simple ranking method

subjective method where the manager ranks their employees from best to worst performer in a department

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33

forced distribution

grouping employees into predefined frequencies of performance ratings

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34

critical incident method

an example of good or bad performance from the employee

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35

furloughing

workers have hours and pay reduced but retain full benefits

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36

pay surveys

shows compensation being paid to employees by other employers in a particular geographic area, industry or occupational group

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37

job evaluation

method for determining the relative value of a job to the organization so that employees are compensated appropriately

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38

piece-rate incentive plan

compensation system in which an organization pays an employee a certain amount of money for every unit produced

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39

pay for knowledge plans

encourages workers to learn new skills and become proficient at different jobs

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40

pay for performance plans

managers are rewarded for especially productive outputs

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41

workforce management systems

schedules the most productive staff to work at the store's busiest times

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42

profit sharing plans

incentive program in which employees receive a bonus depending on the firm's profits

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43

gainsharing plans

incentive program in which employees receive a bonus if the firm's costs are reduced because of their greater efficiency or productivity

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44

mandated protection plans

plan that protects employees when their income is threatened or reduced by illness, disability, death, unemployment or retirement

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45

wellness programs

concentrates on preventing illness in employees rather than simply paying expenses when they get sick

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46

cafeteria style benefit plans

employees are allocated a certain sum to cover benefits and can "spend" this allocation on the specific benefits they prefer

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47

equal employment opportunity regulations

regulations to protect people from unfair or inappropriate discrimination in the workplace

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48

Anti-discrimination laws

ensures that any individual who wishes to obtain a job has an equal opporutnity to do so

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49

comparable worth

legal concept that aims at paying equal wages for jobs that are of comparable value to the employer

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50

defined benefit pension plan

guarantees employees a certain annual income when they retire

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51

defined contribution plan

companies must contribute a certain amount of money each year for employee pensions

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52

target benefit pension plan

target benefit is defined and the contribution necessary to get such a benefit is calculated

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53

knowledge workers

workers who are experts in specific fields and add value because of what they know rather than how long they have worked or the job they do

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54

contingent workers

employee who works for an organization on something other than a full or part time basis

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55

labour union

group of individuals working together to achieve shared job-related goals

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56

labour relations

overall process of dealing with employees who are represented by a union

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57

collective bargaining

process by which union leaders and company management negotiate terms and conditions of employment; ongoing process involving both the drafting and administration of the terms of a labour contract

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58

fair employment practices

prohibits an employer from refusing employment based on a person's race or religion

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59

bargaining unit

individuals grouped together for purposes of collective bargaining

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60

certification vote

vote supervised by a government representative to determine whether a union will be certified as the sole bargaining agent for the unit

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61

decertification

process by which employees legally terminate their union's rights to represent them

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62

closed shop

union-employer relationship in which the employer can hire only union members

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63

agency shop

all employees for whom the union bargains must pay union dues, but don't have to join the union

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64

open shop

employer may hire union or non-union labour, employees pay no dues

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65

craft unions

organized by trade

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66

industrial unions

organized according to industry

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67

local union

basic unit of union organization in a specific geographical area

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68

independent local union

union that is not formally affiliated with any labour organization

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69

contract issues

compensation, benefits, job security, management rights, working hours, etc.

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70

strike

employees temporarily walk off the job and refuse to work

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71

picketing

having workers march at the entrance to the company with signs explaining reasons to strike

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72

sympathy strikes

one union strikes in sympathy with a strike initiated by another union

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73

wildcat strikes

strikes that aren't authorized by a union or that occur during the life of a contract

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74

sickout

large number of workers call in sick

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75

lockout

employers physically deny employees access to workplace

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76

strikebreakers

replacements for the absent employees

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77

employers' association

groups of companies that come together to plan strategies and exchange info about how to manage their relations with unions

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78

concillation

settles contract dispute by having a neutral third party help the two sides clarify the issues that are separating them

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79

mediation

neutral third party is asked to hear arguments from both the union and the management and offer a suggested resolution

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80

arbitration

neutral third party imposes a binding settlement on the disputing parties

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81

voluntary arbitration

disputing parties agree to submit the dispute to outside judgement

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82

compulsory arbitration

used to settle disputes between government and public employees

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