ReadWrite - 2nd Semester

Business Correspondence

Letters exchanged for business-related activities such as requests, inquiries, orders, and complaints.

Salutation

A formal greeting addressed to the recipient in a letter.

Letterhead

Identifies the writer, including their name, address, and contact details.

Inside Address

Identifies the recipient’s name, position, company, and address, positioned below the date.

Complimentary Close

A polite expression used to end the letter.

Attention Line (ATTN:)

Used when addressing the entire company but directing the letter to a specific individual.

Enclosure Notation (ENC:)

Refers to any attachments included with the letter.

Memo

A written message used to inform or persuade individuals within an organization.

Subject Line

Clearly states the main topic of the memo.

Instruction Memorandum

Provides clear directions or procedures for the reader to follow.

Job Application Letter

A formal business correspondence that expresses your intention to apply for a position.

Solicited Application Letter

Written when responding to a job advertisement.

Summary of Qualifications

A section in a resumé highlighting key skills, experience, and achievements.

Objective Statement

States job title, function, and value proposition for entry-level applicants.

Reverse Chronological Resumé

Preferred by employers; lists jobs from most to least recent.

Electronic Mail (Email)

A digital communication method used to send and receive messages over the Internet.

CC (Carbon Copy)

Sends a copy of the email to additional recipients who should be informed.

BCC (Blind Carbon Copy)

Sends a copy to recipients without revealing their addresses to others.

Letter of Inquiry (LOI)

A formal document written to request information about a specific subject.

Letter of Quotation (LOQ)

A formal business document providing a detailed breakdown of terms and conditions for a proposed transaction.