usps exam 421

Postmaster/Manager

Manage PO daily operations

SSDA (sales and services distribution associate)

Many of the same duties of an SSA

Lobby Assistant

Helps with package pick-ups

LSSA (Lead sales and services associate)

Maintains knowledge of regulations

SSA (sales and services associate)

Your teammates. Ensuring the correct processes are followed and customer needs are met. Educate customers on products and services.

Supervisor

Manage PO day-to-day operations. Ensure employees are properly trained and informed.

Four issues to watch for when ensuring the security & sanctity of the mail

1. Theft. 2. Destruction or Damage. 3. Delay of Mail. 4. Opening

USPS Goals (3)

Deliver high quality services. Provide a world class customer experience. Ensure safe workplace and engaged workforce.

mPOS is an acronym for

mobile point of sale

SSK is an acronym for

self-service kiosk

PIV is an acronym for

personal identity verification

POS is an acronym for

point of sale (survey)

What are the Six Retail Moments that Matter?

1. Deliver your first impression. 2. Act with courtesy & Urgency. 3. Keep it clean & Pristine. 4. Delivering the pride inside. 5. It's game time. (Adapt!) 6. Solutions are my specialty!

Postal Proud (#PostalProud)

Providing a world class customer experience.

An organized workstation creates a more ______________________ workplace.

Efficient.

Perception is....

Reality

Clarifying is what type of listening?

Active

A+GIST is an acronym for...

Acknowledge - Greet - Inquire - Suggest - Thank

The HAZMAT question is an example of what part of A+GIST?

Inquire

Is the first opportunity to start a customer experience on a positive note:

Deliver a first impression

Mailability

Ability of an object to be mailed via USPS.

Non-Mailable

Prohibited from USPS mailstream.

What are the minimum and maximum thickness for a postcard?

0.007 min 0.16 max (inches)

What are the three processing categories?

1. First class letters. 2. First class flats. 3. Parcels.

What are the minimum and maximum measurements for a postcard?

3 1/2 x 5 min 4 1/4 x 6 max (inches)

What thickness is required for a mailpiece to be considered a postcard?

Uniform thickness.

What are the minimum and maximum measurements for a letter?

3 1/5 x 5 min 6 1/8 x 11 1/2 max (inches)

What are the minimum and maximum thickness for a letter?

0.007 min 1/4 max (inches)

Non-machinable

A mailpiece that cannot be run through a sorting machine.

Name a few reasons a letter or flat may be considered non-machinable...

Exterior not paper. Clasps

A letter must be under _________ oz. If over

it would be considered a flat.

What are the minimum and maximum thickness of a flat?

1/4 min 3/4 max (inches)

How much variance in thickness is allowed to be considered "uniform thickness"?

1/4 inch variance

What is the minimum and maximum size of a flat?

6 1/8 x 11 1/2 minimum 12 x 15 max (inches)

What shape must a mailpiece be to be considered a flat?

Rectangular

Maximum weight of a flat is ________ oz. Any heavier and it would be considered a parcel.

13 oz.

What is the max length + girth for a ground package ?

130

Maximum length + girth of priority packages?

108

What are the three types of parcels?

Machinable. Nonmachinable. Irregular.

What is the minimum and maximum weight allowed for a machinable parcel?

6 oz min. 25 lb max

What is the minimum and maximum size for a machinable parcel?

3 x 6 min 17x27x17 max

Tubes

parcels longer than 26 inches

Nonmachinable parcels are over _________ inches in length:

26

Domestic

Items sent within the USA or its territories as well as APO

Priority Mail Express has a ___________ day guarantee (in most circumstances).

1-2 day

The max weight of a PME parcel is:

70 lbs

The max L+G of a PME parcel is:

108

What are the services that come standard with PME?

Guaranteed 1-2 day deliver 365 days a year. Free insurance up to $100. Free packaging available. Flat rate pricing available. No extra charge for Saturday delivery. Tracking.

Dimensional Weight pricing applies when:

Over 1 cubic foot or LxHxW more than 1729

Nonstandard fees apply to parcels over ________ inches long

22

A signature is required if additional insurance is purchased for priority mail if it is over $_________.

$500

Flat rate boxes and envelopes have __________ surcharges

unless packaged inappropriately.

Priority Mail offers expedited shipping in ____ - _____ days (dependent on destination).

1-3

What are the services that come standard with Priority Mail?

Free tracking. Free packaging available. Flat rate pricing available. Free insurance up to $100. No extra fees for Saturday delivery.

What is the max length + girth for Priority Mail?

108

What is the maximum weight for Priority Mail?

70 pounds

Price is determined by what for PME and PM sent in poxes or envelopes that are not flat rate?

Weight

In what time frame will a First Class Package Service parcel be delivered?

No guaranteed timeframe

What is the maximum weight for a First-Class Package?

13 oz

What is the maximum length for a First Class Package?

108

First-Class Package Service pricing is based on?

Weight and Zone.

USPS Ground max length + girth

130 inches.

Ground parcels must have a _____________

Return Address.

Max weight for USPS ground:

70 lb.

Ground service parcels will arrive in ___________ days.

2-5 (no guarnatee)

USPS Ground pricing is based on:

Weight

USPS Mailing Services Are:

First class. Periodicals. USPS Marketing Mail (EDDM)

Which mailing service is sealed against inspection giving sevurity to the sender and receiver?

First Class Mail.

First class mail must weigh less than _____________.

13 oz.

First Class Mail expected delivery in ________________ business days:

1-5

First Class Mail provides free forwarding for ___________ months:

12

A magazine would be an example of what type of mail?

Periodical

Marketing Mail requirements:

200 pieces or 50 lb per mailing. Single piece less than 16 oz. Annual fee at each facility. Accepted at business mail entry units ONLY.

Every Door Direct Mail (EDDM) requirements/characteristics:

5000 pieces or less per PO. Addressed to "Postal Customer". No permit required

Affordable and targeted advertising:

EDDM

Mail sent between museums

libraries

Max weight for Library Mail is:

70 lb.

Max L+G for Library Mail is:

108

Media Mail is:

Books

Max Weight for Media Mail is:

70 lb.

Media mail cannot contain:

Advertising.

Bound Printed Matter

Consists of advertisements

Free Matter for the Blind

in braille or 14 point text. Sound reproductions. Must be marked "Free Matter for Blind or Handicapped" in the upper right corner.

Max weight and L+G for Free Matter for the Blind?

70 lb and 108 inches

The most secure way to send something is by:

Registered Mail.

Max dollar amount of insurance applied to Registered Mail (without a fee):

$50

Max dollar amount of insurance applied to Registered Mail requiring a fee:

$15

Registered Mail has handling fees for every _____________ over $50

000:

Restricted Delivery

Only person listed can sign for. Must see person's ID.

The max payout for Collect on Delivery is:

$1000

Certificate of Mailing

Proof of mailing.

Collect on Delivery

Used for merchandise for which mailer has not been paid.

Signature Confirmation is added security for:

Packages.

Return Receipt

Option with certified to prove who signed for certified mailpiece.

Maximum dollar amount for physical merchandise insurance:

$5000

A signature is required for _____________ letters.

Certified.

Insured mail Claims must be completed within ____________________.

60 days of mailing.

What are the 3 types of postage ?

Stamps. Postage Meters. Permit Imprint.

Semipostal Stamps

Fundraising

Advantages of a PO Box:

Convenience