Writing Ch 1

Writing in the workplace benefits

-Assess situations clearly

-Research and record findings

accurately

-Summarize information concisely

-Manage social media presence

-Prepare clear instructions and

procedures

-Deliver persuasive written

presentations

Using International English

-Respecting language needs and cultural protocols.

-Easily understood, culturally

appropriate, and diplomatic.

-Re-examine writing for words, idioms, and phrases suitable for non-native English speakers.

-Ensure clarity, straightforwardness, and appropriate politeness

-simplifying complex instructions.

International English: Basic

Guidelines

-Craft clear, concise sentences, avoiding complexity and aiming for 15 to 20 words each.

-Opt for multiple sentences rather one

-Avoid punctuation challenging to translate, such as dashes, parentheses, and ambiguous slashes like "and/or."

-Refrain from using slang, acronyms, clichés, or compound verb phrases; favor simple, active verbs

-Select visuals and icons without cultural bias or taboos for international audiences

4 Keys to Effective Writing

1. Who will read what I write?

• (Identify your audience.)

2. Why should they read what I write?

• (Establish your purpose.)

3. What do I have to say to them?

• (Formulate your message.)

4. How can I best communicate?

• (Select an appropriate style and tone.)

Questions to Ask About Your

Audience

• Who is my audience?

• How many people will make up my audience?

• How much does my audience already know about my topic?

• What is my audience’s reason for reading my work? (Routine duties, info to solve a problem, descriptive, complete details vs short summary, decision-making, legal)

• What are my audience’s expectations about my written work?

• What is my audience’s attitude toward me and my work? (Disgruntled or angry customers, sensitive issue, sympathetic or firm, skeptical, indifferent, accepting, guilty

What do I want my audience to do after reading my work?

Style

how something is written rather than what is written.

Tone:

your attitude toward a topic or toward an audience.

Action Orientated

Instructs the reader to do something such as:

-Conduct quality assurance checks for product safety

-Lead a financial audit to ensure compliance with regulations

Knowledge Orientated

Explanation of what the reader should understand:

-Why a procedure has changed

- What caused or solved a problem

Persuasion

Convincing the reader(s) to accept your ideas, approve your recommendations, or order your products.

What is cyberbullying?

Refers to the use of the internet, email, smartphone, or socialmedia to post harassing or threatening messages or embarrassing pictures or videos.

What you do if you become a target?

Remain calm and

professional.

• Gather evidence and

keep records.

• Block any further

messages.

• Report.

three M’s and 9 examples

misquotation, misrepresentation, and manipulation:

1. Plagiarism

2. Selective misquoting

3. Skewing numbers

4. Omitting key information

5. Manipulating information or context

6. Using fictitious benefits

7. Exaggerating or minimizing

8. Misleading international readers

9. Using a distorted or slanted visual

What Writing Is…

-A dynamic process.

-Changeable as your thoughts, information, and view of the

material changes.

-• Subject to judgment calls.

Communication Strategy

• Prioritize the audience's perspective

• Be adaptable in tone, language, and content.

-Incorporate visuals familiar and appealing to the target audience.

-Utilize clever plays on words and impactful statistics

-• Tailor details for each audience.