Enterprise Asset Management and Customer Service in SAP

These flashcards cover key vocabulary and definitions related to Enterprise Asset Management (EAM) and Customer Service (CS) in SAP, enhancing the understanding of their concepts and processes.

Enterprise Asset Management (EAM)

A system focusing on managing, maintaining, inspecting, and repairing business assets throughout their life cycle.

IncreAsset Reliability

The quality of being dependable and consistent in performance, increased through proactive maintenance management.

Functional Location

A hierarchically organized structure representing a location or technical system where maintenance measures are performed.

Maintenance Order

A request that encompasses planned tasks, required parts, and specialized tooling for asset maintenance.

Bill of Material (BOM)

A complete structured list of all components related to a functional location or equipment in EAM.

Customer Master Data

Information necessary for processing customer orders, deliveries, invoices, and payments, divided into General Data, Company Code Data, and Sales Area Data.

Service Notification

A document for capturing and managing customer complaints in Customer Service.

Service Order

A precise assessment of time and resources needed for the performance of services, often created following a service notification.

Warranty

A guarantee to fix defects or faults in a purchased product, valid for a specific time frame.

Repair Order

Functions for managing activities needed to repair goods, including registering repair requests and billing customers.