S6 - Human Resources

recruitment is the ___________ of assessing current workforce needs, attracting potential ____________ and choosing the right __________ from these.

process; candidates; applicants

Internal recruitment occurs where the candidate is __________ from a member of the __________ workforce. A benefit of this is that the business already _________ their strengths and __________.

selected; existing; knows; weaknesses

External recruitment occurs when a business employs a candidate from ________ the organisation. A benefit of this is that new _________ and __________ are introduced to the business.

outside; ideas; skills

Define ‘job analysis’

assess the current workforce and the needs of the business and identify a gap.

Define ‘selection’

Choose the right person for the job.

Define ‘write a job description’

a detailed list of the jobs that the chosen candidate would be required to do.

Define ‘Shortlist’

Look at all of the applicants that you have received and choose which ones to interview.

Define ‘Write the person specification’

make a detailed list of all the skills that the ideal candidate would be required to do.

Define ‘interview’

Meet face to face with the short listed candidates to further assess their suitability for the job.

Define ‘Advertise the position’

Decide where you think most people will see the advert and place it there, this could be in the paper or with a recruitment agency or even in the window.

unscramble - roop remstocu seericv

poor customer service

unscramble - opor vcdrtpouiity

poor productivity

unscramble - sols fo alses

loss of sales

roop fastf entertino

poor staff retention

Define ‘chain of command’

Is the path along which orders pass within a business from the management to the shop floor.

Define ‘Curriculum vitae’

Is written by a person looking for employment. It outlines that individuals personal details, qualifications, experience and interests in the hope that these impress a possible employer.

Define ‘Flat (Horizontal)’

Involve organisational charts where there are few or no levels of middle management between staff and executives

Define ‘flexible hours’

Are a working practice in which workers are no longer in their offices between set times. Many can now work a full day within a range of hours set by an employer.

Define ‘Fringe Benefits’

Are rewards to workers not shown in their traditional pay. Such benefits may include company cars or discounts on a company car.

Define ‘Hierarchal structures’

Involve organisational charts where there are many levels of hierarchy. In these organisations, there are usually many managers, and each manager has a span of control.

Define ‘Home Working’

Means that workers do not have to attend a workplace everyday. Modern communication means that work can be carried out at home and can even be monitored from the workplace.

Define ‘Induction Training’

Is used when new workers are employed so that they become familiar with their new surroundings and the specific methods and policies of the particular business.