Business Communication Overview

These flashcards cover crucial terminology and concepts related to business communication, aiding in exam preparation.

Business Communication

The exchange of information within a business or organisation for the purpose of achieving its objectives.

Effective Communication

Transmitting messages clearly and accurately to convey ideas, instructions, and feedback to stakeholders.

Verbal Communication

Communication involving spoken words, such as face-to-face conversations and meetings.

Non-Verbal Communication

Conveying messages without words, including body language, facial expressions, and gestures.

Written Communication

Using written or typed words to convey messages, such as emails, letters, and reports.

Visual Communication

Information conveyed through visual elements like graphs and diagrams to enhance understanding.

PAIBOC

An acronym for Purpose, Audience, Information, Benefits, Objections, and Context used to analyze business communication.

Importance of Communication

Vital for decision-making, relationship building, employee engagement, and customer satisfaction.

Types of Communication

Categorized by medium, message nature, and direction, including verbal, non-verbal, written, and visual.

Costs of Communication

Includes monetary expenses related to writing and potential losses from ineffective messages.