Module 4 Speech and Communications

Intrapersonal Communication

communication with yourself

Intrapersonal communication includes

speaking to yourself, your thoughts, and your feelings

Your emotional state can

disrupt your intrapersonal communication

Self-Reflection

looking at your thoughts, feelings, and beliefs with the purpose of finding things you can improve

3 steps to improve self-reflection

Be honest with yourself

Ask for help if you need it

Give yourself grace

Interpersonal Communication

communication that happens between 2 or more people

Benefits of Interpersonal Communication

can make you a more effective worker and builds stronger relationships

Uses of interpersonal communication

convey ideas

read situations

provide information

Self-Disclosure

When you share details about yourself with others

Being a good confidant

Listen (understand what the other person is saying)

Let them know you won't share their secrets

Keep their secrets

Don't make a big deal about keeping secrets

In Personal Relationships, Masculine Communication is better at

identifying the steps to fix a problem

In Personal Relationships, Feminine Communication is better at

identifying problems and why they are hurtful

Conflict Management

the conscious decisions made by members in a conflict to resolve the conflict in a satisfactory way for all

Masculine Communication handles conflict by

direct confrontation

Masculine conflict management uses direct confrontation because

it values being the center of attention and asserts dominance over the members of the conversation

Feminine Communication handles conflict by

indirect confrontation and/or conflict avoidance

Feminine conflict management uses these tactics because

they maintains relationships and protect the emotions and feeling of those in the conflict

Best way to handle Conflict Management

1. Identify the real problem 2. Acknowledge the feelings of all sides 3. Identify concrete steps to solve the problem

Stages of Relationship Building

1. you become aware of each other

2. get to know each other

3. get close to each other

4. your reliance on each other stabilizes

5. you develop commitments

Stages of Ending a Relationship

1. failure of commitments 2. destabilization 3. acknowledgement that the relationship is ending

Small Group communication

communication between 3 to 7 people

Professional Networking

the development and maintenance of relationships within a professional setting

Steps to establish a network

1. make small talk with a large number of people

2. be willing to talk to new people

3. be friendly

Benefits of Workplace Networks

Opportunity

Security

Resources

Ethical Responsibilities of Networking

1. don't abuse asking for favors

2. return favors

3. be kind to the people helping you

Groupthink

a phenomenon where a group thinks it does things perfectly and can make no mistakes

Symptoms of Groupthink

Rationalization
Peer pressure
Complacency
Illusion of unanimity
Censorship

Steps to Avoid Groupthink

entertain outside opinions
encourage new ideas
have alternative plans