Chapter 3: Organiztional Commitment

OB Week 2

What is organizational commitment?

The desire to stay in the organizational (predict who stay/leave)

• low commitment engage in withdrawal

How is commitment & withdrawal related?

They have a negative relationship

• with high commitment, there’s low withdrawal

What is 1. affective commitment?

Emotionally based

• the desire & want to stay

• you associate with the values & goals of the company

What is 2. continuance commitment?

A cost based reason to stay in the organization

• stay because they have to (cost of living is too high in the other city)

What is 3. normative commitment?

Staying in the company out of obligation

• feels like the right thing to do

• company invested a lot of time/money in you

• guilty if left the company

What is the erosion model/social network

The theory that those with fewer bonds are more likely to leave the company

What is the social influence model?

Theory that those with links to “leavers” (people who leave the company) are more likely to leave too

What are the 2 reactions to negative events?

1. Voice - active, constructive response to improve the situation

2. Loyalty - passive response (put head down and continue to work & hope it improves)

What are the 2 forms of withdrawal?

1. Exit - active, destructive response

2. Neglect - passive, destructive response

What are the characteristics of psychological withdrawal?

• daydreaming

• socializing

• looking busy

• cyberloafing

• moonlighting

What are the characteristics of physical withdrawal?

• tardiness

• missing meetings

• quitting

• long breaks

• absenteeism

What are the 3 models of withdrawal?

1. Independent forms - no relationship between psychological & physical withdrawal

2. Compensatory forms - negative relationship withdrawal (engaging in some leads to less)

3. Progression - positive relationship with withdrawal (engaging in some leads to more)

What are trends impacting commitment?

• Changing demographics (diversity)

• Changing employee-employer relationships

• Transactional (narrow & monetary based)

• Relational (broad & open-ended)