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Chapter 7 and 8
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Conversation
dyadic process where two people engage with one another in interaction that has multip0le turns
One-way Conversations
where an individual is talking at the other person and not with the other person
Two- way Conversations
conversations where there is mutual involvement and interaction. People are actively talking, providing nonverbal feedback, and listening
Discourse
one-way cooperative conversation
Dialogue
traditional, two-way cooperative conversation
Debate
two-way, competitive conversation more persuading, less information giving
Diatribe
one-way, competitive conversation to express emotions, brow beat those that disagree with you, and inspire those that share the same perspective
Communication Needs
shows us how communication fulfills our needs- Physical, identity, social
Communication Motives
reasons why we communicate with others. 6 main reasons: control, relaxation, escape, inclusion, affection, and pleasure
Self Disclosure
the process of sharing information with another person about yourself
Social Integration
developing interpersonal relationships
Expectancy Violation Theory
what happens when an individual shares too much to a person they aren’t close with
Impression Management
attempt to generate as favorable an impression of ourselves as possible, particularly through both verbal and nonverbal techniques of self-presentation
Self-descriptions
talking about specific characteristics of ourselves
Accounts
explanations of a predicament-creating events designed to minimize the apparent severity of the predicament
Apologies
designed to convince the audience that the undesirable event should not be considered a fair representation of what the actor is “really like”
Entitlements and Enhancements
designed to explain a desirable event in a way that maximizes the desirable implications for the actor
Flattery
the use of compliments to get the other person to like you more
Favors
doing something nice for someone to gain that person’s approval
Social Penetration Theory
how individuals gradually become more intimate as individuals self-disclosure more and those self-disclosures become more intimate
Open Self
when information is known to both ourselves and others. Can include: attitudes, beliefs, behaviors, emotions, experiences, values
Hidden Self
what is known to ourselves but not known to others
Blind Self
what we don’t know about ourselves that is known by others
Unknown Self
when information is not known by ourselves or others
Hearing
passive activity where an individual perceives sound by detecting vibrations through an ear
Listening
Focused, concentrated attention for the purpose of understanding the meanings expressed by a source
Critical Listening
careful systematic thinking and reasoning to see whether a message makes sense in light of factual evidence
Understanding
ability to comprehend or decode the source’s message
Remembering
the ability to recall a message that was sent
Interpreting
attention to all of the various speakers and contextual variables that provide a background for accurately perceived messages
Evaluating
Judging the message itself
Discriminative Listening
distinguishing between auditory and visual stimuli and determining which to actually pay attention to
Comprehensive Listening
the listener uses discriminative skills while functioning to understand and recall the speaker’s information
Therapeutic Listening
when an individual is sounding board for another person during an interaction
Critical Listening
really analyzing the message that is being sent, the acceptability, or validity of the message
Appreciative Listening
when someone simply enjoys the act of listening or the message being sent
People-Orientated Listening
tend to be more focused on the person sending the message than the content of the message
Action-Oriented Listening
focused on what the source wants, wants source to get to the point quickly
Content-Oriented Listening
listener who focuses on the content of the message and process that message in a systematic way
Time-Orientated Listening
always in a hurry and want a source of a message to speed things up a bit
Silent Listening
when you say nothing
Questioning
when you want to get answers in situations, so you ask questions
Paraphrasing
restating in your own words, the message you think the speaker just sent
Empathizing
used to show you identify with a speaker’s information
Supporting
agreement, offers to help, praise, reassurance, and diversion responses
Analyzing
helpful in gaining different alternatives and perspectives by offering an interpretation of the speaker’s message
Advising
giving suggestions
Selection
what things we focus on compared to what things we ignore
Organization
how we arrange information in our minds
Negotiation
trying to understand what is happening, often use narratives or stories to explain or depict their life
Physiological Influences
biology has an impact on what we do and do not perceive- senses, age, health, hunger, biological cycles
Psychological Influences
based on our mind and we can’t detect them in others, mood and self-concept
Social Influences
sex and gender roles, as well as occupational roles, impact our perceptions
Cultural Influences
everyone doesn’t perceive things in the same fashion from different cultures
Relationship Characteristics
Duration, contact frequency, sharing, support, interaction variability, and goals
Duration
the length of any relationship
Contact Frequency
how often you communication with the other person
Sharing
process of revealing and disclosing information about yourself with another
Support
provide assistance, aid, or comfort to another
Interaction Variability
ability to talk about various topics with someone
Goals
expectations about how the relationship will function
Physical Attraction
the degree to which you find another person aesthetically pleasing
Social Attraction
degree to which an individual sees another person as entertaining, intriguing, and fun to be around
Task Attraction
people we are attracted to because they possess specific knowledge and/or skills that help us accomplish specific goals
Physical Proximity
being geographically close to someone
Perceived Gain
we will form relationships with people who can offer us rewards that outweigh the costs
Comparison Level
minimum standard of what is acceptable
Comparison level of Alternatives
comparison of what is happening in the relationship and what could be gained in another relationship
Similarity Thesis
when romantic workplace relationships occur because people find coworkers have similar personalities, interests, backgrounds, desires, needs, goals, etc.
Complementary
when one person can fulfill the other person’s needs
Initiating Stage
the stage of coming together where a person is interested in making contact and it is brief
Experimental Stage
stage where “small talk” occurs at this stage and your searching for commonalities
Intensifying Stage
stage where two people truly become a couple
Integrating Stage
stage where you take on an identity as a social unit or give up characteristics of your old self
Bonding Stage
stage where you make a public announcement that your relationship exists
Differentiating Stage
where both people are trying to figure out their own identities
Circumscribing Stage
where communication decreases. More arguments, working late, less intimacy.
Stagnating Stage
where you are behaving in old familiar ways without much feeling, lost enthusiasm for old familiar things
Avoiding Stage
where you are creating distance from your partner
Terminating Stage
where relationship has gone wrong and you have desire to quit it
Relationship Maintenance
strategies to help your relationship be successful and satisfying
Dialectal Tension
how individuals deal with struggles in their relationship
Separation Integration
where partners seek involvement but not willing to sacrifice their entire identity
Eros
romantic love involving serial monogamous relationships
Storge
develops slowly out of friendship where stability and psychological closeness are valued along with commitment, which leads to enduring love
Ludic Love
view love as a game, and playing this game with multiple partners is perceived to be acceptable by individuals with this love style
Agape love
selfless love in which the needs of others are the priority
Pragma Love
love involving logic and reason
Mania Love
Obsessive love that requires constant reassurance
Androgynous
having both feminine and masculine characteristics
Undifferentiated
does not possess either masculine or feminine characteristics
Instrumental Roles
roles that are focused on being task-oriented
Expressive roles
roles that are relationship oriented