Glossary of Travel and Tourism Terms

These flashcards cover key terms and definitions related to travel and tourism, aiding in review and study for the exam.

Access: __ is how people can reach or enter a place.

How people can reach or enter a place.

Adventure tourism is visiting a destination for __.

Excitement.

A __ is a way in which customers choose food in a restaurant by ordering items separately from a menu.

À la carte.

The __ refers to resorts or hotels that provide a wide range of products and services at one site and often involve a single advance payment.

All-inclusive.

__ transport options are choices that differ from traditional transport like buses or cars, including shared bicycles and electric scooters.

Alternative.

__ services include extra support services like car hire and currency exchange.

Ancillary.

To __ the complaint means that staff let the customer know that the complaint has been heard.

Acknowledge.

The __ can be defined as how easy a destination is to reach.

Accessibility.

The __ is a person who travels for work to attend meetings or conferences.

Business tourist.

The concept of __ refers to the ability to sustain or conserve the environment and peoples' way of life into the future.

Sustainability.

A __ is a type of accommodation that combines sleeping space with breakfast services.

B&B (bed and breakfast).

The __ involves examining the strengths, weaknesses, opportunities, and threats of a business.

SWOT analysis.

A __ is a flight that is specially organized and not part of an airline's schedule.

Charter flight.

A __ flight usually lasts longer than six hours.

Long-haul.

The __ is a person who travels temporarily from one place to another for leisure.

Tourist.

The __ refers to travel for the purpose of visiting friends or family.

Visiting friends and relatives (VFR).

The __ is the maximum number of visitors a destination can welcome without causing environmental damage.

Carrying capacity.

Waste __ describes good practices in reducing or minimizing waste.

Management.

The __ effect relates to the way wealth is created from tourist spending.

Multiplier.

__ marketing means directly making products attractive to customers without intermediaries.

Direct.

In tourism, __ refers to the general opinion that people have about how good or bad something is.

Reputation.

__ payment indicates a payment made without physical contact, often through electronic means.

Contactless.

The __ is an analysis that considers the political, economic, sociological, technological, legal, and environmental factors affecting a business.

PESTLE analysis.

A destination's __ refers to how much desire there is to travel there.

Tourism demand.

A __ is a hotel that provides a wide range of services and activities along with accommodations.

Resort hotel.

A __ package is a holiday made of components put together and sold as one product.

Package.

__ refers to marking a destination attractive to tourism customers through various strategies.

Marketing.

A __ is used to guide tourists by providing information such as directions and local attractions.

Signage.

The __ includes the transportation framework of a destination, including roads and public transport.

Infrastructure.

An __ is a not-for-profit organization that promotes a cause such as sustainable tourism.

NGO (non-government organization).

__ is the temporary change of tourists from one type of transport to another during their journey.

Transfer.

A __ is a holiday involving tourists staying in local people's houses.

Homestay holiday.

__ are the environmental impacts created by the actions of individuals or organizations.

Carbon footprints.

The __ are the stages in the marketing existence of a product, including introduction and decline.

Product life cycle.

__ refers to the appeal of a destination based on its natural and built assets.

Assets.

The __ of tourism fluctuates throughout the year, often influenced by seasons.

Seasonality.

__ resources are essential items like water, oil, and equipment that support tourism activities.

Natural.

A __ is an urban public transport option that includes small boats used for transport across water.

Water taxi.

__ training provides a staff member with training while they observe an experienced colleague performing tasks.

Job shadowing.

Market __ involves investigating the types of customers that make up a target market.

Research.

A __ flight is known for being cheaper and lacks extra passenger services.

Budget.

A __ is a legal and financial process where a business promotes its products in the tourism sector.

Marketing campaign.